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Technical Support Analyst II
2 months ago
Overview: The primary responsibility of the Technical Support Analyst II is to transform both new and existing clients of MedInformatix into enthusiastic advocates. This role requires daily interaction with clients, offering assistance via phone, online sessions, and potentially face-to-face meetings. This specialist will provide training and exceptional support to personnel at busy medical offices, healthcare practices, and radiology facilities.
Core Responsibilities:
- Assist clients with software-related challenges, including troubleshooting Microsoft Operating systems, networking issues, and potentially SQL programming tasks.
- Establish and maintain strong relationships with clients, IT personnel, and internal team members.
- Exhibit professionalism, effective communication skills, and expertise to improve customer satisfaction.
- Utilize troubleshooting skills and available resources to resolve issues.
- Deliver training sessions for clients and internal staff.
- Develop internal and external documentation.
- Coordinate implementation or support initiatives.
- Keep abreast of MedInformatix products and support protocols.
- Gain knowledge about Healthcare Revenue Cycle and information pertinent to medical practices.
Qualifications:
To thrive in this position, candidates should possess a Bachelor's Degree in Computer Science or Information Systems, along with a minimum of 3 years of relevant experience or 2 years of familiarity with MedInformatix Software. Proficiency in Microsoft Office Suite, video conferencing tools, VPN connections, SQL, and Windows Server OS is crucial. Experience in IT troubleshooting is required, while knowledge of virtualization technologies, HTML, XML, and additional skills is beneficial.
Communication Skills:
Strong communication abilities are essential. The capacity to read, write, and understand instructions is vital. Patience and clarity in communication are critical when engaging with colleagues and clients.
Mathematical Skills:
Basic business mathematics skills are necessary.
Analytical Skills:
This position necessitates robust analytical and critical thinking abilities to address complex challenges.
Physical Requirements:
The role may involve extended periods of sitting, using office equipment, and some lifting. Manual dexterity is required.
Special Certifications:
No specific certifications are required.
About MedInformatix:
MedInformatix is a nationwide organization dedicated to providing innovative IT solutions for the healthcare sector. Our integrated Practice Management and Electronic Medical Record systems empower clients to enhance patient care. We foster a dynamic work environment with comprehensive benefits, abundant learning opportunities, and a supportive culture.
