Automotive Service Consultant
2 weeks ago
We appreciate your interest in becoming a part of Egan Automotive, Inc., a company dedicated to providing exceptional automotive services.
Founded in 2006, our journey began in a modest workshop without any employees, driven solely by a commitment to customer satisfaction and automotive care. We have built a reputation for trust by meticulously addressing customer concerns and avoiding unnecessary repairs. Our primary objective is to deliver outstanding service at a fair price, ensuring every customer feels valued and recognized.
Our approach emphasizes a friendly and personal interaction with each customer, fostering a relationship that communicates our genuine care. We do not engage in high-pressure sales tactics; instead, we focus on educating our customers about the best care options for their vehicles. Our mission is to empower customers by providing them with choices regarding repairs and services.
We seek service advisors who are motivated and understand the significance of strong relationships in enhancing customer experiences. Our advisors are equipped with advanced tools that allow them to present the vehicle's needs through digital inspections, promoting transparency and informed decision-making.
Key Responsibilities:
- Welcome customers through various communication channels including phone, text, and in-person interactions.
- Collect detailed information regarding customer needs and vehicle usage.
- Provide accurate, competitive estimates and digital inspections based on customer inquiries and technician assessments.
- Educate customers about their vehicle's requirements.
- Facilitate communication between customers and technicians, ensuring exceptional service supported by digital inspections.
- Source, order, and manage parts necessary for repair orders.
- Contribute to our collective effort in delivering outstanding service to our customers and community.
Essential Skills:
- Exceptional customer service abilities.
- Sales proficiency.
- Strong keyboard and computer skills.
- Familiarity with automotive software.
- Creative problem-solving skills.
This position offers a competitive salary ranging from $60K - $90K annually, based on experience, along with vacation benefits and a 401K plan.
No weekend work is required.
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