Patient Ambassador

21 hours ago


Tampa, Florida, United States GEORGIA SURGICARE, LLC Full time
Job Title: Patient Ambassador

We are seeking a highly skilled and compassionate Patient Ambassador to join our team at Georgia Surgicare, LLC. As a Patient Ambassador, you will be the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience throughout their visit.

Key Responsibilities:

  • Answer multi-line phones and direct calls to the appropriate party or handle the caller's needs yourself
  • Greet patients upon arrival, sign them in, and obtain insurance information and any other necessary data
  • Provide patients with intake and new patient forms, as well as copies of our office policies and legally required documents
  • Process payments from patients for co-pays and uninsured visits and surgeries
  • Schedule appointments for new and recurring patients based on provider availability
  • Maintain/update patient records and office notes in the EMR system
  • Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
  • Provide patients with support and guidance as needed
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Has experience in Insurance verification

Requirements:

  • Proven work experience as a Receptionist, Front Office Representative, or similar role
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • High school degree; additional certification in Office Management is a plus

About Us:

Georgia Surgicare, LLC is a surgical group devoted to providing high-quality, accessible, and affordable surgical care solutions. Our mission is to improve our patients' lives through personalized care, exceptional service, and leading-edge treatments.

Why Join Our Team:

At Georgia Surgicare, LLC, we offer a friendly, team-oriented culture and a supportive work environment. We are committed to providing our team members with opportunities for growth and development, and we are proud to be an equal opportunity employer.


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