Patient Ambassador
21 hours ago
We are seeking a highly skilled and compassionate Patient Ambassador to join our team at Georgia Surgicare, LLC. As a Patient Ambassador, you will be the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience throughout their visit.
Key Responsibilities:
- Answer multi-line phones and direct calls to the appropriate party or handle the caller's needs yourself
- Greet patients upon arrival, sign them in, and obtain insurance information and any other necessary data
- Provide patients with intake and new patient forms, as well as copies of our office policies and legally required documents
- Process payments from patients for co-pays and uninsured visits and surgeries
- Schedule appointments for new and recurring patients based on provider availability
- Maintain/update patient records and office notes in the EMR system
- Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
- Provide patients with support and guidance as needed
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Has experience in Insurance verification
Requirements:
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
About Us:
Georgia Surgicare, LLC is a surgical group devoted to providing high-quality, accessible, and affordable surgical care solutions. Our mission is to improve our patients' lives through personalized care, exceptional service, and leading-edge treatments.
Why Join Our Team:
At Georgia Surgicare, LLC, we offer a friendly, team-oriented culture and a supportive work environment. We are committed to providing our team members with opportunities for growth and development, and we are proud to be an equal opportunity employer.
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