Patient Care Ambassador

1 week ago

Tampa, Florida, United States ClareMedica Health Partners Full time
Job Summary

ClareMedica Health Partners is seeking a highly skilled and compassionate Patient Care Concierge to join our team. As a Patient Care Concierge, you will be the first point of contact for patients and a key member of our healthcare team. Your exceptional customer service skills and ability to provide vital administrative support will make a significant impact on our patients' experience.

Key Responsibilities
  • Manage patient interactions and ensure the smooth operation of the front office.
  • Greet and assist patients, schedule appointments, and check patients in and out.
  • Manage patient records and phone calls, and coordinate with medical staff to deliver excellent patient care.
  • Build strong relationships with patients, ensuring they feel that their health is our top priority.
  • Perform other duties as assigned and modified at manager's discretion.
Requirements
  • High School Diploma, GED, or equivalent combination of education and/or experience.
  • A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.
  • BLS preferred.
  • Exceptional oral and written communication skills, time management skills, and organizational skills.
  • Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.
  • Mindset focused on resolving problems for patients and achieving team goals.
  • Knowledge of medical products, terminology, services, standards, policies, and procedures.
  • Ability to act calmly in busy or stressful situations.
  • Demonstrated strong listening skills.
  • Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
  • Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software.
  • Skilled in basic phone and computer operation.
  • Ability to work effectively within role independently and with other team members.
  • Ability to organize and complete work in a timely manner.
  • Detail-oriented to ensure accuracy of reports and data.
  • Proficiency with the ability to problem solve, multitask, and carry out instructions.
  • Ability to read, write, and effectively communicate in English. Bilingual is a plus.
  • HIPAA and AHCA experience preferred.
  • Healthcare experience preferred.
  • EMR system experience preferred.
Working Conditions

General office working conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Travel

Local travel between care centers may be required for coverage.

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