Director of Software Engineering, Customer Experience Leader

4 weeks ago

New York, New York, United States Metropolis Inc Full time
About the Role

We are seeking a seasoned Director of Engineering to lead our Customer Experience application development group through the next step function growth phase.

As an engineering leader, you will be driving the future of Metropolis products forward, contributing to a vision and shaping strategy that enables us to build top-notch customer experiences.

This leader will play a critical role in the company's success by ensuring that software development efforts are aligned with customer needs and contribute to the company's overall growth and profitability.

Key Responsibilities:

  • Formulate and implement multi-year vision and strategy for developing Product offerings at Metropolis.
  • Establish the processes needed to achieve operational excellence in system reliability while enabling rapid experimentation and data-informed decisions.
  • Be a great coach to bring the best out of your engineering team.
  • Be a key driver of hiring top talent and setting the culture with Metropolis Engineering.
  • Foster a collaborative environment where best product and technical ideas are nurtured and come to life.
  • Manage the delivery of high-impact workflow, dashboard, and data visualization applications.
  • Contribute to improving customer-oriented mindset competency across Metropolis.

Requirements:

  • 10+ years of experience building customer-centric applications and products.
  • Experience scaling and managing 30+ person teams, building a strong bench of senior individual contributors and managers.
  • Experience initiating and driving strategic initiatives.
  • Track record of successful cross-functional collaboration while building customer solutions in B2C and B2B settings.
  • Proven track record of designing and delivering large-scale distributed systems and software products in high-volume consumer-facing applications.
  • Excellent written and verbal communication skills with a proven ability to present complex information in a clear and concise manner to a variety of audiences.

Preferred Qualifications:

  • Previous experience working inside innovative, high-growth environments.
  • Experience creating structure within an environment with high levels of ambiguity.
  • Experience leading initiatives and developing thought leadership in high-visibility domains.
  • Experience with influencing open-source community or industry groups.
  • Experience with leveraging AI technology to streamline engineering activities.

About Metropolis

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world.

We envision a future where people transact in the real world with a speed, ease, and convenience that is unparalleled, even online.

Our goal is to build an inclusive culture where everyone has a voice and the best idea wins.

We operate in a fast-paced, challenging, and fun environment.

We work together as one team to deliver on our commitments.

We challenge the status quo every day, internally and externally.

What We Offer

Metropolis offers a competitive salary range of $210,000.00 to $245,000.00 annually, plus a comprehensive benefits package, including access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more.

Equal Opportunity Employer

Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.

Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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