Customer Experience Director
2 days ago
EmblemHealth is seeking a highly skilled Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. As a key member of our leadership team, you will be responsible for driving strategic initiatives that enhance customer satisfaction, loyalty, and retention.
Key Responsibilities:- Lead the development and implementation of customer experience strategies that align with our business objectives.
- Collaborate with cross-functional teams to design and deliver customer-centric solutions that meet the evolving needs of our members.
- Conduct root cause analysis to identify areas for improvement and develop remediation plans to address customer pain points.
- Develop and manage a high-performing Quality team to ensure consistent delivery of exceptional customer experiences.
- Partner with senior leadership to drive business decisions that prioritize customer needs and satisfaction.
- Bachelor's degree in business, healthcare, or social services related field.
- 10-12+ years of relevant professional work experience, with a minimum of 5 years in healthcare or managed care.
- Proven leadership skills, with experience in driving customer experience initiatives and managing cross-functional teams.
- Excellent analytical and problem-solving skills, with the ability to communicate complex data insights to stakeholders.
- Strong change leadership, facilitation, and communication skills, with the ability to influence business decisions with data-driven facts.
- A competitive salary range of $105,000-$195,000.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
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Customer Experience Director
1 week ago
New York, New York, United States EmblemHealth Full timeJob Title: Customer Experience DirectorEmblemHealth is seeking a highly skilled and experienced Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. As a key member of our leadership team, you will be responsible for driving business growth through customer-centric strategies and...
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