Patient Service Representative

5 days ago

Stamford, Connecticut, United States Summit Health Inc Full time
About Our Company

Summit Health Inc is a leading healthcare organization committed to delivering high-quality patient care and services. Our team of dedicated professionals is passionate about making a positive impact on the lives of our patients and their families.

Job Description

The Patient Service Representative is a key member of our front office team, responsible for providing exceptional customer service to our patients and their families. This role requires a high level of organization, communication, and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Essential Functions/Responsibilities
  • Greeting and Welcoming Patients
  • Organizing and Coordinating Patient In-Take and Appointments
  • Accurately Entering/Updating Patient Information in System
  • Assisting Patients with Completion of Paperwork
  • Scanning, Updating, and Filing Medical Records
  • Answering Phone Calls, Questions, etc. in a Prompt and Polite Manner
  • Processing Medical Insurance Information, Verifying Patient Eligibility, and Addressing Any Patient Questions About Insurance
  • Handling Cash and Co-Payments Accurately and Responsibly
  • Providing Outstanding Customer Service to Every Patient
  • Informing Site Manager or Assistant Site Manager of Waiting Room Wait Times, Patient Inquiries, etc.
Qualifications
  • A High School Degree or GED
  • A Happy, Welcoming, and Can-Do Attitude with Patients and Coworkers
  • Experience Working in Any High-Volume/High-Intensity Service Industry (e.g., Hospitality, Restaurant, Hospital, Medical Office, or Retail Environment) Preferred
  • Excellent Verbal, Written, and Interpersonal Communication Skills
  • Detail-Oriented and a Team Player
  • Computer Proficiency and Superior Keyboarding Skills (Approximately 55 WPM)
  • Flexible/Adaptable Nature to Work in a Continuously Evolving Environment
  • Passion for Helping Others in a Healthcare Environment
  • Ability to Effectively Interact with Physicians, Patients, and Other Staff Members
  • Bilingual Language Skills Required or Preferred Based on Site Location
Physical Requirements

Ability to Sit and Stand for Periods of Time. Heavy Computer Use Required.

Pay Range

$18.25/hr

Total Rewards at Summit Health Inc

Our team members are essential to our mission to deliver high-quality patient care and services. We highly value the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career.

  • We've Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
  • Build a Healthy Foundation - Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
  • Enhance Your Health Coverage - Dental and vision insurance, plus healthcare and dependent care spending accounts.
  • Safeguard Your Household - Company-paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
  • Protect Against the Unexpected - Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
  • Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
  • Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
  • Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
  • Reach Professional Goals - Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
  • Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.
Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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