Guest Services Representative
1 week ago
- Employee discounts
- Opportunity for career advancement
- Comprehensive training and development programs
The Guest Services Representative plays a crucial role in ensuring a seamless check-in and check-out experience for guests at the hotel. This position involves utilizing the property management system to manage guest transactions efficiently, adhering to established hotel policies, and delivering exceptional customer service to all visitors.
Key Responsibilities
- Greet guests warmly and professionally, ensuring a positive first impression.
- Handle guest registrations, issue room keys, and provide detailed information about hotel amenities and room locations.
- Maximize hotel revenue by effectively promoting room upgrades and additional services.
- Process all financial transactions accurately, including cash and credit card payments, while maintaining compliance with hotel procedures.
- Manage guest safe-deposit box requests with care and security.
- Communicate any guest requests or concerns to management for timely resolution.
- Address guest complaints with professionalism, implementing service recovery strategies to enhance guest satisfaction.
- 1-2 years of experience in customer service.
- Ability to remain on your feet for extended periods.
- Familiarity with computer systems and software, including email, word processing, and hotel management applications.
- Comprehensive benefits package including medical, dental, life insurance, paid time off, and a 401k plan with company matching for full-time employees.
- Enjoy exclusive travel discounts.
- Opportunities for professional growth, with a focus on promoting from within.
Compensation: $17.00 per hour
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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