Guest Services Representative

1 week ago


Stamford, Connecticut, United States Fairfield Inn and Suites Riverside CoronaNorco Full time
Benefits:
  • Employee discounts
  • Opportunity for career advancement
  • Comprehensive training and development programs
Position Overview

The Guest Services Representative plays a crucial role in ensuring a seamless check-in and check-out experience for guests at the hotel. This position involves utilizing the property management system to manage guest transactions efficiently, adhering to established hotel policies, and delivering exceptional customer service to all visitors.


Key Responsibilities
  • Greet guests warmly and professionally, ensuring a positive first impression.
  • Handle guest registrations, issue room keys, and provide detailed information about hotel amenities and room locations.
  • Maximize hotel revenue by effectively promoting room upgrades and additional services.
  • Process all financial transactions accurately, including cash and credit card payments, while maintaining compliance with hotel procedures.
  • Manage guest safe-deposit box requests with care and security.
  • Communicate any guest requests or concerns to management for timely resolution.
  • Address guest complaints with professionalism, implementing service recovery strategies to enhance guest satisfaction.
Qualifications
  • 1-2 years of experience in customer service.
  • Ability to remain on your feet for extended periods.
  • Familiarity with computer systems and software, including email, word processing, and hotel management applications.
Benefits and Perks
  • Comprehensive benefits package including medical, dental, life insurance, paid time off, and a 401k plan with company matching for full-time employees.
  • Enjoy exclusive travel discounts.
  • Opportunities for professional growth, with a focus on promoting from within.
Fairfield Inn and Suites Riverside Corona/Norco is committed to fostering a family-oriented culture that drives our success.

Compensation: $17.00 per hour

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Stamford, Connecticut, United States Fairfield Inn and Suites Riverside CoronaNorco Full time

    Benefits:Employee discountsOpportunities for career growthComprehensive training and development programsPosition OverviewThe Guest Services Representative plays a crucial role in ensuring a seamless check-in and check-out experience for guests at the hotel. This position involves utilizing the property management system to efficiently manage guest...


  • Stamford, Connecticut, United States Fairfield Inn and Suites Riverside CoronaNorco Full time

    Benefits:Employee discountsOpportunity for advancementTraining & developmentJob OverviewThe Guest Services Representative plays a vital role in ensuring a seamless check-in and check-out experience for guests at the hotel. This position involves utilizing the property management system to efficiently manage guest transactions, process payments in accordance...


  • Stamford, Connecticut, United States Atrium Hospitality Full time

    Company:Atrium Hospitality is seeking a dedicated Front Desk Associate to join our dynamic team. We are committed to fostering a culture that emphasizes teamwork, enthusiasm, and recognition to achieve outstanding service for our guests.As a Front Desk Associate, you will be the first point of contact for our guests, utilizing your friendly demeanor to...


  • Stamford, Connecticut, United States Academy of Warren Full time

    Company:Academy of WarrenPosition: Director of Front OfficeEmployment Type: Full-timeJoin Our Team - Where Collaboration and Excellence Drive Guest SatisfactionOverview:Telecommute: NoBonus Eligible: YesDirect Reports: Yes - MultipleReports To: General Manager or Assistant General ManagerKey Responsibilities:The Director of Front Office plays a pivotal role...


  • Stamford, Connecticut, United States Petro Home Services Full time

    Job SummaryPetro Home Services is seeking a highly skilled Propane Service Representative to join our team. As a Propane Service Representative, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our propane delivery and service processes.Key ResponsibilitiesCustomer Service: Respond to customer inquiries...


  • Stamford, Connecticut, United States Equitable Services Full time

    Job SummaryWe are seeking a highly motivated and results-driven Financial Services Representative to join our team at Equitable Advisors. As a key member of our Retirement Benefits Group, you will be responsible for providing financial products and services to individuals and organizations in the education and municipal sectors.Key ResponsibilitiesProspect...


  • Stamford, Connecticut, United States Days Inn by Wyndham Fairfield Full time

    Position Overview: We are seeking a dedicated Night Auditor and Guest Services Agent to be the welcoming face for our guests and oversee all facets of their stay.Key Responsibilities:Efficiently manage guest check-ins and check-outs with a friendly demeanor.Respond to phone calls and guest inquiries regarding hotel amenities, services, and operational hours,...


  • Stamford, Connecticut, United States Carusoscincy LLC Full time

    Position Overview at Carusoscincy LLCWelcome guests with a warm and inviting attitudeOversee reservations utilizing Open Table softwareProcess takeout orders through Aloha systemEnsure a tidy and appealing workspace for both staff and patronsWork collaboratively with fellow team members to enhance service qualityCarusoscincy LLC is a premier dining...


  • Stamford, Connecticut, United States Fiesta Auto Insurance Full time

    Fiesta Auto Insurance - Customer Service Representative Job DescriptionWe are seeking a qualified customer service representative to welcome and assist our clients at Fiesta Auto Insurance. As a customer service representative, you will play a key role in providing outstanding service, handling various administrative tasks, and ensuring a positive experience...


  • Stamford, Connecticut, United States U - Haul Full time

    U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.You can...


  • Stamford, Connecticut, United States Bunzl Distribution USA Full time

    **Job Summary**Bunzl Distribution USA is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**• Respond to customer inquiries and resolve issues in a timely and professional...


  • Stamford, Connecticut, United States Stamford Health Full time

    Exciting Opportunity for a Customer Service Representative at Stamford HealthStamford Health, a renowned Healthcare System in Connecticut, is seeking dedicated Customer Service Representatives to enhance their operations. Recognized as a Certified Great Place to Work, Stamford Health provides a competitive salary, extensive health insurance options, wellness...


  • Stamford, Connecticut, United States Bltoffice Full time

    Company Overview:BltofficeBltoffice is a prominent firm in the commercial real estate sector, focusing on both commercial and residential developments. We are dedicated to enhancing community experiences through our various projects.Position: Customer Service Representative (Seasonal)We are seeking a dynamic and engaging Customer Service Representative to...

  • Team Member

    2 weeks ago


    Stamford, Connecticut, United States Ghai Mgmt | Burger King | California Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Team Member to join our Burger King team in California. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the overall success of our restaurant.Key ResponsibilitiesCustomer...


  • Stamford, Connecticut, United States Patriot Bank, N.A. Full time

    Position OverviewThe Customer Service Representative plays a crucial role in delivering exceptional service to our clients at Patriot Bank, N.A. This position is responsible for accurately and efficiently handling all customer transactions while adhering to established policies and procedures.Key ResponsibilitiesProcess daily banking transactions using the...


  • Stamford, Connecticut, United States Danburyauto Full time

    We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for providing exceptional customer service, scheduling appointments, and handling cash transactions.Key Responsibilities:Provide excellent customer service and respond to customer...


  • Stamford, Connecticut, United States Coastal Connections Connecticut Full time

    Job DescriptionWe are a leading expert in the marketing and customer service industries. Our company has been experiencing significant growth, and we need a highly motivated Customer Service Representative who can contribute to our day-to-day customer service and marketing operations.The ideal candidate will have an entrepreneurial mindset and be willing to...


  • Stamford, Connecticut, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and maintaining a positive and professional environment.Key...


  • Stamford, Connecticut, United States Stamford Health Full time

    Job OverviewSchedule: Monday to Friday, 8:00 AM - 4:30 PMUnder general supervision, the Patient Services Representative will deliver exceptional answering services to facilitate the scheduling of medical appointments and procedures within the Orthopedic department. This role serves as the initial point of contact for callers, ensuring a welcoming...


  • Stamford, Connecticut, United States Stamford Health Full time

    Job OverviewWork Schedule: Monday to Friday, 8:00 AM to 4:30 PMUnder general supervision, the Patient Service Representative will deliver exceptional answering services to arrange medical appointments and procedures within the Orthopedic department. This role serves as the initial point of contact for callers. In addition to managing appointment scheduling,...