Front Office Manager

1 day ago


Palo Alto, California, United States Radiate Hospitality, LLC Full time
Job Title: Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to join our team at Radiate Hospitality, LLC. As a key member of our hotel operations team, you will be responsible for overseeing the daily activities of the front office team to ensure exceptional guest satisfaction and maximize revenue.

Key Responsibilities:
  • Operational Excellence: Monitor and maintain optimal front office operations, ensuring seamless guest experiences and efficient use of resources.
  • Guest Relations: Provide exceptional customer service, addressing guest concerns and resolving issues in a timely and professional manner.
  • Team Leadership: Supervise and mentor front office staff, providing guidance and support to ensure they meet performance expectations.
  • Revenue Management: Analyze and optimize room inventory, rates, and revenue streams to maximize hotel profitability.
  • Quality Control: Conduct regular property walks to ensure all areas meet high standards of cleanliness and maintenance.
  • Communication: Maintain open communication with department managers, supervisors, and line staff to ensure seamless operations and address any issues promptly.
  • Problem-Solving: Handle guest complaints and issues, escalating to DOR as necessary, and maintain a log of issues and resolutions.
  • Knowledge and Skills: Stay up-to-date on all front desk, reservations, and hospitality systems, including computer and cashier systems, and the reservations system.
Requirements:
  • Education: Bachelor's degree in Hospitality or Business or higher preferred.
  • Experience: Previous front desk, reservations, and/or hospitality experience, with a minimum of 2 years in a supervisory or management role.

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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