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Front Desk Associate

2 months ago

Palo Alto, California, United States Radiate Hospitality, LLC Full time
Key Responsibilities

We are seeking a highly skilled and customer-focused Guest Service Agent I to join our Front Office Team. The ideal candidate will provide exceptional service to our guests, ensuring a memorable and enjoyable experience.

  • Provide front desk, bellmen, and concierge services, including checking in and out, luggage services, and hotel information.
  • Build strong relationships with guests and create a unique experience that encourages repeat visits.
  • Process guest charges and payments accurately and efficiently.
  • Demonstrate excellent communication and problem-solving skills when addressing guest concerns.
  • Stay knowledgeable about hotel amenities and services to provide guests with personalized recommendations.
Requirements

To be successful in this role, you will need:

  • Previous front desk, reservations, or hospitality experience.
  • Excellent customer service skills and a passion for delivering exceptional guest experiences.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.