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Front Desk Representative

2 months ago

Palo Alto, California, United States AC Palo Alto Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at AC Palo Alto. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Provide warm and welcoming service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process room reservations, check-ins, and check-outs, ensuring accuracy and attention to detail.
  • Manage the front desk operations, including handling phone calls, responding to emails, and maintaining a clean and organized workspace.
  • Collaborate with other departments to ensure seamless communication and efficient service delivery.
  • Stay up-to-date with hotel policies, procedures, and services, providing guests with accurate information and recommendations.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role, preferably in a front desk or reservations capacity.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic knowledge of hotel operations, including room types, rates, and services.
What We Offer

As a Front Desk Agent at AC Palo Alto, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.