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Associate Patient Care Coordinator
1 month ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Job SummaryWe are seeking a friendly, patient-focused and detail-oriented Associate Patient Care Coordinator to join our team. The successful candidate will be responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, delivering excellent customer service and adhering to Lean processes.
Key Responsibilities- Greet patients as they arrive and manage wait times
- Complete check-in and check-out tasks, including insurance verification, pre-authorizations and/or precertification of procedures, and copying required documents
- Collect co-payments, co-insurance, and deductibles and issue receipts
- Manage the cashier box and daily deposits according to company policies
- Process walk-in patients and visitors
- Answer phones and schedule appointments
- Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
- Manage medical records, including maintaining, filing/scanning, and preparing for schedules
- Ensure all correspondence is scanned and/or filed, process requests for medical records release and maintain appropriate logs, etc
- Establish and maintain effective working relationships with patients, employees, and the public
- Perform all other related duties as assigned
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- High School Diploma/GED (or higher)
- 1 + years of customer service experience
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- Beginner of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
- Knowledge of insurance carriers and managed care plans
- Bilingual (English/Spanish)
- 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Strong communication and customer service skills both in person and via phone
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with others
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
