Patient Care Coordinator Associate

3 weeks ago

El Paso, Texas, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Our team is dedicated to advancing health equity on a global scale.

WellMed at Paisano, part of Optum, has an immediate opening for a friendly, patient-focused and detailed-oriented Medical Office Coordinator to join our team.

Medical Office Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Key Responsibilities:

  • Greet patients as they arrive and manage wait time
  • Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
  • Collects co-payments, co-insurance, and deductibles and issues receipts
  • Manage cashier box and daily deposits according to company policies
  • Process walk-in patients and visitors
  • Answer phones and schedules appointments
  • Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
  • Manage medical records (maintains, files/scans, prepares for schedule)
  • Ensure all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
  • Establish and maintain effective working relationships with patients, employees, and the public
  • Perform all other related duties as assigned

Why choose UnitedHealth Group? We offer a comprehensive benefits package, competitive pay, and opportunities for career growth and development. Our team is dedicated to making a positive impact on the health and well-being of our patients and communities.

Requirements:

  • High School Diploma/GED (or higher)
  • 1 + years of customer service experience
  • Preferred Qualifications:
    • Experience working with an electronic health record (EPIC)
    • Knowledge of Medical terms
    • Beginner of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
    • Knowledge of insurance carriers and managed care plans
    • Bilingual (English/Spanish)
    • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
  • Soft Skills:
    • Strong communication and customer service skills both in person and via phone
    • Ability to work independently and maintain good judgment and accountability
    • Demonstrated ability to work well with others
    • Strong organizational and time management skills
    • Ability to multi-task and prioritize tasks to meet all deadlines
    • Ability to work well under pressure in a fast-paced environment
    • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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