Federal Client Success Manager

21 hours ago

Bethesda, Maryland, United States Managed Care Advisors Full time
Job Title: Federal Client Success Manager

Job Summary:

We are seeking a highly skilled Federal Client Success Manager to join our team at Managed Care Advisors. As a key member of our client-facing team, you will be responsible for managing client relationships, delivering exceptional customer service, and driving business growth.

Key Responsibilities:

  • Develop and maintain strategic relationships with federal clients to achieve business objectives and growth.
  • Provide exceptional customer service, ensuring timely and successful delivery of services according to client objectives and contract requirements.
  • Lead client activities based on their needs and in accordance with contract requirements, including the scope of work.
  • Collaborate with internal stakeholders to ensure the successful delivery of high-quality services to clients.
  • Communicate effectively with clients, internal teams, and other stakeholders to ensure seamless service delivery and client satisfaction.
  • Maintain accurate information in internal customer relationship management tools.
  • Identify and address client issues efficiently, ensuring continued satisfaction and success of clients.

Requirements:

  • Bachelor's Degree
  • Master's Degree or PMP preferred
  • Minimum of 8 years of client-facing and/or federal government contracting experience
  • Minimum of 8 years' experience in the healthcare, workers' compensation, or insurance industry
  • Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry.
  • Ability to write reports, business correspondence, and standard operating procedures
  • Work independently as a self-starter committed to delivering the highest customer service, quality, and results
  • Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations
  • Strong computer skills, including all standard Microsoft products (PowerPoint, Word)
  • Able to pass a preliminary credit and background check
  • United States Citizenship
  • Ability to obtain and maintain a Public Trust Federal Government Security Clearance

About Us:

Managed Care Advisors is a leading provider of technology-enabled risk, benefits, and integrated business solutions. We take care of people by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line.

What We Offer:

We offer a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation. If you are a motivated and results-driven professional looking for a challenging and rewarding career, we encourage you to apply.

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