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Client Success Manager

2 months ago

Bethesda, Maryland, United States sedgwickgovernment Full time
About the Role

Sedgwick Government Solutions is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for managing client relationships and ensuring the successful delivery of services to our federal government clients.

Key Responsibilities
  • Develop and maintain strategic relationships with clients to achieve growth and long-term company objectives
  • Ensure timely and successful delivery of services according to client objectives and contract requirements
  • Lead client activities based on their needs and in accordance with contract requirements, including the scope of work
  • Work with clinical management, SGS people leaders, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to client needs and objectives
  • Understand SGS's capabilities and services and effectively communicate about the services to the client to assist in the expansion of services to meet the client's evolving needs
  • Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders
  • Maintain accurate information in internal customer relationship management tools
  • Ensure customer issues are handled in an efficient manner
  • Ensure the continued satisfaction and success of SGS's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals
Requirements
  • Bachelor's Degree
  • Master's Degree or PMP preferred
  • Minimum of 8 years of client-facing and/or federal government contracting experience
  • Minimum of 8 years' experience in the healthcare, workers' compensation, or insurance industry
  • Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry
  • Ability to write reports, business correspondence, and standard operating procedures
  • Work independently as a self-starter committed to delivering the highest customer service, quality, and results
  • Exceptional verbal, written, and interpersonal communication skills, including public speaking and presentations
  • Strong computer skills, including all standard Microsoft products (PowerPoint, Word)
  • Able to pass a preliminary credit and background check
  • United States Citizenship
  • Ability to obtain and maintain a Public Trust Federal Government Security Clearance