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Federal Client Success Manager
2 months ago
Sedgwick Government Solutions is seeking a skilled Client Success Manager to join our team. As a key member of our organization, you will be responsible for managing client relationships and ensuring the successful delivery of services.
Responsibilities- Client Management: Develop and maintain strategic relationships with clients to achieve growth and long-term company objectives.
- Service Delivery: Ensure timely and successful delivery of services according to customer objectives and contract requirements.
- Communication: Communicate clearly with clients, internal stakeholders, and team members to ensure seamless service delivery.
- Program Management: Lead client activities based on their needs and in accordance with contract requirements.
- Collaboration: Work with clinical management, SGS people leaders, and team members from other departments to ensure successful delivery of services.
- Education: Bachelor's Degree; Master's Degree or PMP preferred.
- Experience: Minimum of 8 years of client-facing and/or federal government contracting experience; minimum of 8 years' experience in the healthcare, workers' compensation, or insurance industry.
- Skills: Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry; ability to write reports, business correspondence, and standard operating procedures.
- Personal Qualities: Ability to work independently as a self-starter committed to delivering the highest customer service, quality, and results; exceptional verbal, written, and interpersonal communication skills.
Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick, a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We take care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line.
We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate.
