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Client Success Manager

2 months ago

Bethesda, Maryland, United States sedgwickgovernment Full time
About the Role

We are seeking a highly skilled Client Success Manager to join our team at Sedgwick Government Solutions. As a Client Success Manager, you will be responsible for managing client relationships and ensuring the successful delivery of services to our federal government clients.

Key Responsibilities
  • Develop and maintain strategic relationships with clients to achieve growth and long-term company objectives.
  • Ensure timely and successful delivery of services according to client objectives and contract requirements.
  • Lead client activities based on their needs and in accordance with contract requirements.
  • Work with clinical management, SGS people leaders, and team members from other departments to ensure the successful delivery of high-quality services.
  • Understand SGS's capabilities and services and effectively communicate about the services to the client.
  • Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders.
  • Maintain accurate information in internal customer relationship management tools.
  • Ensure customer issues are handled in an efficient manner.
Requirements
  • Bachelor's Degree
  • Master's Degree or PMP preferred
  • Minimum of 8 years of client-facing and/or federal government contracting experience
  • Minimum of 8 years' experience in the healthcare, workers' compensation, or insurance industry
  • Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry.
  • Ability to write reports, business correspondence, and standard operating procedures
  • Work independently as a self-starter committed to delivering the highest customer service, quality, and results
  • Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations
  • Strong computer skills, including all standard Microsoft products
  • Able to pass a preliminary credit and background check
  • United States Citizenship
  • Ability to obtain and maintain a Public Trust Federal Government Security Clearance