Customer Engagement Representative
2 weeks ago
As a vital member of the team at Craig Duncan - State Farm Agent, you will play a key role in fostering and nurturing customer relationships within the community. Your primary focus will be to promote a range of insurance products, including auto, home, and life insurance.
Key Responsibilities- Build and Maintain Relationships: Establish and cultivate customer connections, ensuring regular follow-ups as necessary.
- Deliver Exceptional Service: Provide timely, accurate, and friendly customer support, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing.
- Educate Customers: Utilize a customer-centric, needs-based approach to inform clients about various insurance options.
- Lead Generation: Identify potential leads, arrange appointments, assess customer needs, and effectively market suitable products and services.
- Simple IRA
- Competitive salary with commission and bonus opportunities
- Comprehensive health benefits
- Paid time off for vacations and personal/sick days
- Valuable industry experience
- Opportunities for growth and advancement within the agency
- Proven track record of achieving sales targets is preferred
- Interest in marketing products and services tailored to customer needs
- Strong communication skills, both written and verbal
- Attention to detail and proactive problem-solving abilities
- Commitment to delivering outstanding customer service
- Able to thrive in a collaborative team environment
- Capacity to manage multiple tasks effectively
- Skilled in assessing customer needs and conducting thorough interviews
- Adept at building rapport with clients
- Possession of a current Personal Lines License is required
If you are driven to excel and envision yourself in this role, we encourage you to explore this opportunity further.
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