Customer Engagement Representative

2 weeks ago


Clearwater, Florida, United States Craig Duncan - State Farm Agent Full time
Position Overview

As a vital member of the team at Craig Duncan - State Farm Agent, you will play a key role in fostering and nurturing customer relationships within the community. Your primary focus will be to promote a range of insurance products, including auto, home, and life insurance.

Key Responsibilities
  • Build and Maintain Relationships: Establish and cultivate customer connections, ensuring regular follow-ups as necessary.
  • Deliver Exceptional Service: Provide timely, accurate, and friendly customer support, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing.
  • Educate Customers: Utilize a customer-centric, needs-based approach to inform clients about various insurance options.
  • Lead Generation: Identify potential leads, arrange appointments, assess customer needs, and effectively market suitable products and services.
What We Offer
  • Simple IRA
  • Competitive salary with commission and bonus opportunities
  • Comprehensive health benefits
  • Paid time off for vacations and personal/sick days
  • Valuable industry experience
  • Opportunities for growth and advancement within the agency
Qualifications
  • Proven track record of achieving sales targets is preferred
  • Interest in marketing products and services tailored to customer needs
  • Strong communication skills, both written and verbal
  • Attention to detail and proactive problem-solving abilities
  • Commitment to delivering outstanding customer service
  • Able to thrive in a collaborative team environment
  • Capacity to manage multiple tasks effectively
  • Skilled in assessing customer needs and conducting thorough interviews
  • Adept at building rapport with clients
  • Possession of a current Personal Lines License is required

If you are driven to excel and envision yourself in this role, we encourage you to explore this opportunity further.



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