Customer Success Representative

6 days ago


Clearwater, Florida, United States DAVIDSONS INC Full time
Job Description

**Job Summary**

Davidsons Inc. is seeking a highly motivated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining strong relationships with our dealers, ensuring their profiles are accurate and up-to-date, and providing exceptional customer service.

Key Responsibilities

  • Dealer Engagement: Establish and maintain strong relationships with dealers, guiding them through the onboarding process and ensuring their profiles are accurate and up-to-date.
  • Salesmanship: Proactively reach out to dealers to educate them on the platform's features and benefits, and skillfully introduce our subscription service as a value-added offering that can enhance their business operations.
  • Support & Communication: Serve as the primary point of contact for dealers, addressing questions, concerns, and new business inquiries.
  • Platform Utilization: Educate dealers on the features of our platform, helping them to optimize their use of the site to grow their businesses.
  • Problem-Solving: Work closely with industry partners and internal teams to resolve any issues dealers or online customers encounter.
  • CRM Management: Accurately enter and update customer information in our CRM system, ensuring a seamless customer experience.
  • Follow-Up: Proactively follow up with dealers to ensure satisfaction and encourage further engagement with the platform.

Requirements

  • Experience: 1-3 years of experience in account management, customer service, sales, or a related field.
  • Sales Skills: Strong salesmanship and persuasion skills, with a proven ability to introduce and sell services in a consultative manner.
  • Technical Skills: Proficient in Microsoft Office applications and CRM systems.
  • Communication: Excellent verbal and written communication skills, with the ability to build rapport and convey information effectively.
  • Problem-Solving: Strong analytical and problem-solving abilities, with a focus on customer satisfaction.
  • Attitude: A growth mindset, high energy level, and a team-oriented approach are essential.
  • Flexibility: Ability to handle multiple tasks and priorities in a fast-paced environment.


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