Customer Service Representative

2 weeks ago


Jacksonville, Florida, United States Cass Information Systems Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Cass Information Systems. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Document customer interactions and issues in our proprietary systems.
  • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customers.
Requirements
  • 2+ years of customer service experience in a call center environment.
  • 1+ year of senior-level customer service experience in a call center environment.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and ability to multi-task.
  • Proficient in Microsoft Office suite.
  • High school diploma or equivalent required, bachelor's degree preferred.
About Our Company

Cass Information Systems is a leading provider of integrated information and payment management solutions. We enable enterprises to achieve visibility, control, and efficiency in their supply chains, communications networks, facilities, and other operations. With over $60 billion in annual disbursements and total assets of $1.7 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906, Cass is part of the Russell 2000.



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