Director of Professional Services
6 days ago
At ProofID, we're seeking a seasoned professional to lead our Identity and Access Management (IAM) solutions team. As Director of Professional Services, you'll oversee the delivery of high-quality IAM projects, ensuring timely completion, within-budget, and exceptional client satisfaction.
Key Responsibilities:- Project Management Oversight: Lead the delivery of IAM projects, ensuring timely completion, within-budget, and high-quality results.
- Team Leadership & Development: Mentor and manage a team of IAM consultants, project managers, and engineers to ensure peak performance and alignment with company goals.
- Client Engagement & Relationship Management: Build and maintain strong relationships with key clients, acting as the escalation point for client concerns and ensuring long-term partnerships.
- Solution Delivery: Guide teams in implementing IAM solutions, including identity governance, privileged access management, single sign-on, multi-factor authentication, and access management platforms.
- Sales Support: Collaborate with the sales team during the pre-sales phase, assisting with solution design, scoping, and proposal development.
- Operational Excellence: Develop and implement standardized processes, tools, and metrics for project execution, ensuring continuous improvement and operational efficiency.
- Risk Management: Identify, assess, and mitigate project risks, ensuring compliance with security, regulatory, and organizational requirements.
- Budgeting & Financial Performance: Manage departmental budgets and forecasts, ensuring financial targets are met while optimizing resource allocation and project profitability.
- 8-10 years of experience in professional services, with a strong focus on IAM solutions.
- At least 5 years of experience in a leadership role overseeing professional services teams.
- Proven track record of delivering complex IAM projects for large enterprises or government agencies.
- Proven ability to accurately forecast revenues and costs on a monthly basis.
- Technical expertise in IAM technologies such as Okta, SailPoint, CyberArk, Ping Identity, ForgeRock, Microsoft Azure AD, etc.
- Familiarity with IAM standards (e.g., SAML, OAuth, OpenID Connect, LDAP).
- Knowledge of regulatory and compliance requirements (e.g., GDPR, HIPAA, SOC 2).
- Strong leadership and team-building skills with experience leading cross-functional teams.
- Ability to mentor and develop talent within the team while fostering a collaborative and innovative work environment.
- Deep experience with project management methodologies (Agile, Waterfall) and tools (e.g., JIRA, MS Project).
- Client-Focused: Strong interpersonal and communication skills with a focus on customer satisfaction and experience in managing client relationships at an executive level.
- Experience maximizing utilization of billable employees to maximize team performance and efficiency.
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