Director of Guest Services

16 hours ago


Colorado Springs, Colorado, United States HYATT Hotels Full time
Job Title: Director of Guest Services

Join the Hyatt team as a Director of Guest Services and take on a leadership role in delivering exceptional customer experiences at Cheyenne Mountain Resort. As a key member of our Front Office team, you will be responsible for overseeing the daily operations of our guest services, ensuring seamless check-in and check-out processes, and providing top-notch service to our valued guests.

Key Responsibilities:
  • Manage and direct the Front Office team to ensure excellent customer service and efficient operations
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless communication and service delivery
  • Monitor and analyze guest feedback and make data-driven decisions to drive improvements
  • Lead by example and promote a culture of excellence and customer-centricity within the team
Requirements:
  • Minimum 4 years of progressive experience in hotel front office management
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent problem-solving and analytical skills, with the ability to make data-driven decisions
  • Proficiency in Microsoft Office and hotel management software
  • Ability to work a flexible schedule, including weekends and holidays
What We Offer:
  • Competitive salary range: $70,000-$87,200
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) and life insurance
  • Travel perks, including discounted employee rooms and comp nights at participating hotels
  • Opportunities for professional growth and development

Hyatt is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full time

    Position Overview The Guest Services Representative plays a crucial role in providing exceptional service to guests and members, addressing inquiries through various communication channels, managing arrivals and departures, and facilitating reservations and cancellations with professionalism and efficiency. Key Responsibilities: Execute check-in and...


  • Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full time

    Position Overview The Guest Services Representative plays a crucial role in providing exceptional service to guests and members. This position involves handling inquiries through various communication channels, managing guest arrivals and departures, processing reservations, and addressing questions regarding rates, facilities, and services with...


  • Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full time

    Position Overview The Guest Services Representative is responsible for providing exceptional assistance to guests and members, addressing inquiries through various communication channels, managing guest arrivals and departures, and handling reservations and cancellations with professionalism and efficiency. Key Responsibilities: Execute all check-in and...


  • Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full time

    Position Overview The Guest Services Coordinator is responsible for providing exceptional assistance to guests and members, addressing inquiries through various communication channels, managing guest arrivals and departures, and facilitating reservations and cancellations with professionalism and efficiency. Key Responsibilities: Execute all check-in and...


  • Colorado Springs, Colorado, United States of the Gods Resort Full time

    Position Overview: As a vital member of our team, the Pool Server is responsible for delivering exceptional service to guests while maintaining a welcoming atmosphere at the pool area. Key Responsibilities: Adhere to the assigned work schedule and communicate any necessary changes to management ahead of time. Arrive at work in a neat, professional uniform,...


  • Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full time

    Job OverviewPosition: Front Office SupervisorReporting To: Front Office ManagerDepartment: Front OfficeFLSA Status: Non-ExemptPosition Summary: Oversee and manage the activities of front desk personnel. Provide assistance to guests during the check-in and check-out processes.Key Responsibilities: Greet guests warmly and address any minor concerns to ensure a...


  • Colorado Springs, Colorado, United States Spirehotels Full time

    Job Title: Guest Service RepresentativeJob Summary:We are seeking a highly skilled Guest Service Representative to join our team at the Embassy Suites Colorado Springs, CO. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless experience during their...


  • Colorado Springs, Colorado, United States Target Full time

    About TargetAt Target, we're committed to helping all families discover the joy of everyday life. Our values and culture are built on a foundation of teamwork, innovation, and a passion for delivering exceptional guest experiences.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our Small Format Team as a Guest Services...


  • Colorado Springs, Colorado, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. Our team members are the driving force behind this mission, and we're committed to creating a culture that's inclusive, supportive, and empowering.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our Small Format Team as a...


  • Colorado Springs, Colorado, United States Embassy Suites by Hilton Colorado Springs Full time

    Job OverviewThe primary responsibility of the Complimentary Services Host-Hostess is to warmly welcome and guide guests to their tables within the Complimentary Services Area. This role is crucial in maintaining a pleasant and efficient dining environment to guarantee guest satisfaction. It is essential to verify that guests are registered patrons of the...


  • Colorado Springs, Colorado, United States Sonesta International Hotels Full time

    Job SummaryThe Guest Services Agent is the primary point of contact for our guests, representing the Sonesta brand as they enter the hotel. This role requires delivering exceptional results that contribute to the hotel's mission and success.Key ResponsibilitiesDeliver Sonesta Service standards in all interactions with guests and clients.Register guests,...


  • Colorado Springs, Colorado, United States Sonesta International Hotels Full time

    Job Title: Guest Service AgentAt Sonesta International Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.Key Responsibilities:Register guests, issue...


  • Colorado Springs, Colorado, United States Kudos, LLC Full time

    Job OverviewKudos, LLC is excited to announce an opportunity for a Guest Services Representative. We are dedicated to providing exceptional service to our visitors and are looking for an individual who shares this commitment.Position Summary: As a Guest Services Representative, you will serve as the initial point of contact for our visitors, ensuring they...


  • Colorado Springs, Colorado, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. Our team members are the driving force behind this mission, and we're committed to creating a culture that's inclusive, supportive, and empowering.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our Small Format Team as a...

  • Guest Service Agent

    4 weeks ago


    Colorado Springs, Colorado, United States Chartwell Hospitality Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Chartwell Hospitality. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is safe, secure, and memorable.Key ResponsibilitiesPerform front desk duties, including check-ins, check-outs, and...


  • Colorado Springs, Colorado, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. Our team members are the driving force behind this mission, and we're committed to creating a culture that's inclusive, supportive, and empowering.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our Small Format Team as a...


  • Colorado Springs, Colorado, United States Embassy Suites by Hilton Colorado Springs Full time

    Position OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? The Hotel Front Desk Agent role is a vital part of our guest services team at Embassy Suites by Hilton Colorado Springs. In this position, you will be responsible for welcoming guests, managing their reservations, and ensuring a seamless...


  • Colorado Springs, Colorado, United States Target Full time

    About TargetAt Target, we're committed to helping all families discover the joy of everyday life. Our values and culture are built on a foundation of teamwork, innovation, and a passion for delivering exceptional guest experiences.Job SummaryWe're seeking a highly motivated and detail-oriented Guest Services Representative to join our team. As a key member...


  • Colorado Springs, Colorado, United States Target Full time

    About TargetAt Target, we're committed to helping all families discover the joy of everyday life. Our values and culture are built on a foundation of teamwork, innovation, and a passion for delivering exceptional guest experiences.Job SummaryWe're seeking a highly motivated and detail-oriented Guest Services Representative to join our team. As a key member...


  • Colorado Springs, Colorado, United States Target Full time

    About TargetAt Target, we're committed to helping all families discover the joy of everyday life. Our values and culture are built on a foundation of teamwork, innovation, and a passion for delivering exceptional guest experiences.Job SummaryWe're seeking a highly motivated and detail-oriented Guest Services Representative to join our team. As a key member...