Director of Guest Services
16 hours ago
Join the Hyatt team as a Director of Guest Services and take on a leadership role in delivering exceptional customer experiences at Cheyenne Mountain Resort. As a key member of our Front Office team, you will be responsible for overseeing the daily operations of our guest services, ensuring seamless check-in and check-out processes, and providing top-notch service to our valued guests.
Key Responsibilities:- Manage and direct the Front Office team to ensure excellent customer service and efficient operations
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to ensure seamless communication and service delivery
- Monitor and analyze guest feedback and make data-driven decisions to drive improvements
- Lead by example and promote a culture of excellence and customer-centricity within the team
- Minimum 4 years of progressive experience in hotel front office management
- Strong leadership and communication skills, with the ability to motivate and inspire a team
- Excellent problem-solving and analytical skills, with the ability to make data-driven decisions
- Proficiency in Microsoft Office and hotel management software
- Ability to work a flexible schedule, including weekends and holidays
- Competitive salary range: $70,000-$87,200
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) and life insurance
- Travel perks, including discounted employee rooms and comp nights at participating hotels
- Opportunities for professional growth and development
Hyatt is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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