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Rehabilitation Patient Services Specialist

2 months ago

Wolfeboro, New Hampshire, United States Huggins Hospital Full time

Position Overview:
Under the direct supervision of the Director of Rehabilitation and Diagnostic Services, the role is dedicated to upholding a professional, courteous, and respectful representation of the office.

The Patient Service Coordinator plays a crucial role in facilitating the patient's journey through the appointment process while ensuring the utmost confidentiality of patient information.


Mind Body Wellness Programs:
  • Provide timely notifications to patients and members regarding upcoming membership dues, events, closures, and promotions.
  • Ensure all wellness members complete the necessary membership documentation.
  • Address any violations of membership and safety agreements by notifying the member and reporting to the Director.
  • Assist in daily pool operations to guarantee compliance with testing regulations.
  • Process payments for memberships, classes, massages, and gift certificates.
  • Conduct end-of-day accounting and reconciliation of all financial transactions accurately.
  • Generate sales and attendance reports as requested.

Clerical Responsibilities:
  • Efficiently perform all assigned clerical duties and tasks.
  • Coordinate fiscal and medical record data collection in preparation for submission to relevant departments, including billing and finance.
  • Audit daily charges from therapists and address any discrepancies promptly.
  • Complete accounting and reconciliation spreadsheets at the end of the day, reporting any errors to the Director and submitting necessary paperwork securely.
  • Take comprehensive messages for all staff and ensure timely communication.
  • Regularly check voicemail and return calls promptly throughout the workday.
  • Monitor both personal and facility emails consistently, following up with staff to ensure timely responses.

Quality and Customer Service:
  • Greet all patients, community members, and staff warmly, addressing them by name when possible.
  • Ensure all visitors feel welcomed and appreciated, offering assistance with paperwork in a private setting.
  • Regularly scan the lobby to account for all patients and visitors, updating them on any delays as necessary.
  • Assist with data collection for quality measures and control as assigned.
  • Respond to inquiries professionally and accurately, following up on any unknowns in a timely manner.
  • May be required to travel to other facilities as needed.

Patient Registration and Scheduling:
  • Schedule outpatient appointments while considering patient needs and therapist specialties.
  • Document cancellations and no-shows in scheduling software, informing therapists promptly with reasons for cancellations.
  • Ensure all patient registration fields are accurately completed to facilitate proper data entry.
  • Adhere to departmental policies and procedures consistently.
  • Complete all medical records documentation and demographic information accurately and timely in accordance with facility policies.

Organizational Expectations:
  • Attendance: Regular attendance is essential; employees are expected to arrive on time and complete their scheduled shifts.
  • HIPAA Compliance: Maintain patient confidentiality at all times.
  • Internal Communication: Foster positive team performance and a culture of service excellence through effective communication and respect.
  • Interpersonal Relationships: Maintain appropriate relationships with staff, patients, and visitors, collaborating effectively with other departments.
  • Safety Practices: Adhere to workplace safety protocols daily.

Employee Engagement:
  • Actively participate in all hospital service excellence initiatives and training.
  • Attend and engage in at least 50% of departmental staff meetings, reviewing all meeting minutes.
  • Complete all required annual education by the due date.

Knowledge, Skills, and Abilities:
Individuals must possess the following skills and abilities or demonstrate the capacity to perform the primary functions of the job, with or without reasonable accommodation:
  • Minimal physical effort required, with occasional light lifting up to 25 pounds.
  • Ability to manage mental stress effectively.
  • Strong verbal communication skills.
  • Ability to receive and convey detailed information accurately.
  • Proficient in using computers and other business equipment.

Qualifications:
Experience: Strong interpersonal communication skills, attention to detail, and preferred experience in a medical office setting.