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Patient Care Coordinator
1 month ago
The Patient Coordinator is responsible for providing exceptional patient care and administrative support to ensure a positive patient experience. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities- Greets and assists patients, customers, and visitors in person and over the phone.
- Performs patient registration in various systems.
- Answers all phone calls in a professional and courteous manner.
- May collect monies for time-of-service patient responsibility.
- May be responsible for verifying insurance coverage and obtaining prior authorization.
- May perform preliminary screening of patients prior to procedures, which may include medical history.
- May transport patients to/from the exam room.
- May assist in patient transfer on/off the exam table.
- May provide patients with preliminary and post-procedure instructions.
- In the mobile setting, may assist in preparing the unit for transport.
- Will maintain a clean and organized work area.
- May order supplies and ensure the work area is properly stocked.
- Will ensure accuracy of patient records.
- May schedule patient appointments and obtain insurance verification and/or authorization.
- May prepare medical records for physicians, patients, and customers.
- Ensures accurate documentation of patient visits in various electronic systems and on written documents.
- High School Diploma or equivalent experience required.
- For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
- For Fixed Radiology, CPR Certification is a plus.
- As applicable, valid state driver's license required.
- Ability to work at several locations required.
- Strong customer service skills.
- Organizational and multi-tasking skills.
- Basic knowledge of computer applications and programs.
- Local travel may be required to support multiple sites.
- The COVID-19 vaccination is/may be a condition of employment.
- All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
