Assistant General Manager

4 days ago


Green Bay, Wisconsin, United States Dave & Buster Full time
About the Role

As a key member of the Dave & Buster's team, you will provide overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected Front of House (FOH) or Back of House (BOH) areas. You will be responsible for driving sales, controlling costs, and delivering an unparalleled guest experience.

Key Responsibilities

People:

  • Hire, train, retain, and develop your team
  • Cultivate a strategic team environment that provides exceptional guest service
  • Assure execution of staff training programs
  • Lead and influence staff through effective motivation and leveraging individual strengths
  • Select and develop Certified Trainers for more responsibility or internal promotability

Profits:

  • Optimize financial results by analyzing financial reports and developing action plans to grow revenue and control expenses
  • Provide recommendations to the General Manager on fiscal improvements
  • Maintain systems that ensure overall fiscal responsibility for inventory and other areas

Sales:

  • Manage annual budget and business plan to meet targeted financial performance
  • Set department goals by period for individual areas
  • Capitalize business opportunities in the market area by executing Company marketing strategies to drive sales

Guests:

  • Consistently meet the standard for the guest experience (quality of operations)
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun
  • Maintain a safe and secure environment for all D&B guests and staff
Personal Characteristics and Qualifications

Requirements:

  • 3-5 years of experience as a restaurant manager
  • Brand Ambassador and Culture Champion
  • Demonstrated ability to achieve expected store financial results in areas of responsibility
  • Ability to enthusiastically interact with others
  • Adaptability, flexibility, and enthusiasm for the business
  • Excellent pace and energy, self-motivated
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner
  • Ability to establish working relationships with all employees, management, and vendors
  • Ability to maintain and project professionalism, internally and externally, at all times
  • Can create and communicate a vision for the store
  • Exercises good judgment in decision making
  • Flexible in approach; can readily adapt to business and team needs and changes
  • Excellent teaching and coaching skills
  • Holds self-accountable for high personal standards of conduct and professionalism
  • Respect for individuals (guest, vendors, and employees)
  • Appreciation of diversity (thought, ethnic, gender, etc.)
  • Innovative and strategic thinker. Capable of developing compelling culinary strategies
  • Strong statistical inclination, able to synthesize data into concise business tactics
  • Innate ability to inspire team
  • Positive Energy
  • LOVES Dave and Buster's
Working Environment

Work Environment:

  • Non-typical Restaurant environment with great food, millions of dollars' worth of games, and thousands of people coming to have fun
  • Business casual dress code with a tie
  • Nights, weekends, and holidays are our niche
Equal Opportunity Employer

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.



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