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**General Manager

2 months ago

Green Bay, Wisconsin, United States Crunch Appleton Full time
Job Summary

The **General Manager** will be responsible for ensuring the highest quality of service and facilities for our members at Crunch Appleton. This individual will lead, motivate, and manage a team of employees to achieve financial targets and maintain a positive work environment.

Key Responsibilities
  • Administration and Organization
    • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
    • Communicate and implement club policies and procedures to employees.
    • Encourage staff to work as a team and be productive.
    • Illustrate an ability to make decisions.
    • Recruit and hire the highest possible caliber of staff.
  • Sales and Revenue Management
    • Demonstrate the ability to lead, motivate, and manage team.
    • Achieve desired sales goals.
    • Achieve desired revenue goals through the leadership and motivation of employees.
    • Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
    • Ensure that the team maintains proper tracking forms and daily leads.
  • Personal Training and Revenue Management
    • Demonstrate ability to lead, motivate, and manage personal training manager.
    • Achieve desired personal training revenue and session production goals.
    • Achieve desired revenue and production results through the leadership and motivation of employees.
    • Implement and support company programs and promotions to help generate new PT client acquisition for optimum member base penetration.
  • Operations
    • Coordinate and work within club support functions of Fitness, Sales, and Marketing, Accounting, and Information Technology.
    • Support personnel-related problems or difficulties by following club procedure and documentation.
    • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
    • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
  • Financial
    • Exhibit an understanding of budgets and income statements.
    • Establish controls of expenses and purchasing of club supplies.
    • Display an ability to keep expenses at or below budget.
    • Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.
  • Leadership and Motivation
    • Serve as a role model for employees.
    • Communicate effectively by holding weekly and individual meetings with all key club personnel.
    • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment.
    • Oversee, support, direct, and develop department heads.
  • Profit Centers
    • Illustrate an ability to drive profit center revenue such as personal training, retail, etc.
    • Monitor flagged check-ins to increase revenue and collections.
    • Demonstrate an ability to increase revenue per member.
  • Accountabilities
    • Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
    • Oversee expense goals by managing payroll and general and administrative expenses.
    • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
    • Keep current in knowledge of key competitors.
    • Conduct frequent walk-throughs.
    Requirements
    • Previous experience as a Manager of a Fitness Club.
    • Sales and operations experience.
    • Positive attitude, team-oriented, good leader, and career-driven.
    • Computer proficiency, especially in Outlook, Word, and Excel.
    • General knowledge of budgets and cost control.
    • CPR/AED certification.