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Technical Support Specialist

2 months ago

Durham, North Carolina, United States Infojini Full time
Position Overview:

As a key player in our Network Operations Center, you will deliver exceptional Tier 1 and Tier 2 support to both internal and external clients. Our focus is on providing top-notch staffing solutions in the telecommunications sector, ensuring that we meet the unique needs of our clients.


Key Responsibilities:
  • Manage the lifecycle of trouble tickets, including opening, updating, and closing them, with performance metrics based on installation issues and call handling.
  • Possess a comprehensive understanding of networking principles and software applications necessary for testing and analyzing network facilities.
  • Quickly assess customer issues to determine their nature and urgency, coordinating with relevant support teams as required.
  • Oversee the installation and remote troubleshooting of Linux servers and various networking equipment.
  • Handle personal phone queues and engage in multiple forms of electronic communication related to ongoing projects.
  • Maintain thorough documentation of daily operations and network installations.
  • Communicate effectively with clients and management at various levels, ensuring clarity and consistency in all interactions.
  • Collect and document customer-requested data, such as traffic reports, to support operational needs.

This role operates within a 24/7 environment, requiring familiarity with subnetting and the ability to segment IP addresses into smaller groups. Your contributions will play a vital role in ensuring compliance with relevant environmental regulations as they pertain to your responsibilities.


Confidentiality Notice:

All information will be handled in accordance with EEO guidelines.