Customer Relations Specialist

4 weeks ago


East Syracuse, New York, United States Toshiba America Business Solutions Full time
Job Summary

As a Customer Relations Specialist at Toshiba America Business Solutions, you will play a critical role in reviewing, auditing, and administering sales orders. Your core focus will be to review bids, sales contract conditions, and terms for accuracy. You will also introduce new tools, processes, policies, and initiatives to maintain the accuracy of sales order documentation for our customers.

Key Responsibilities
  • Thoroughly incorporate all necessary documentation into sales orders
  • Review and audit sales contracts for accuracy, profitability, and compliance
  • Coordinate pricing requests with the sales team to ensure efficient order processing
  • Research order components and review sales promotions to assess their impact
  • Ensure adherence to standard policies and procedures for all sales orders
  • Keep sales order records current in all designated systems
  • Provide support in resolving lease-related concerns
  • Partner with Contracts, Sales, and Corp Leasing to review lease rates
  • Identify problematic areas and make recommendations for correction
  • Conduct thorough training for new sales reps and managers on paperwork completion
  • Provide administrative support to marketplace operations within your region
  • Develop, maintain, and generate queries, reports, and correspondence
  • Respond to sales order inquiries from staff, vendors, and customers
  • Initiate appropriate actions to resolve sales order issues
  • Deliver guidance to new hires and colleagues on contract/documentation best practices

Requirements
  • High School Diploma or GED
  • Five or more (5+) years of expertise in lease transactions, contract support, billing, and pricing
  • Experience with ERP or CRM systems
  • Bachelor's degree in accounting or finance (Preferred)
  • Versed in account maintenance, customer service, and sales support
  • Experience with completing journal entries, reconciliation, and accounting
  • Basic math skills and a history of meeting deadlines
  • Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
  • Available and willing to work overtime if needed and capable of occasional travel

What We Offer
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • Pet Insurance
  • 401(k) plan
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days


  • East Syracuse, New York, United States Banner Solutions Full time

    Job SummaryWe are seeking a highly motivated and results-driven Customer Relations Specialist to join our team. In this role, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and providing exceptional customer service.Key ResponsibilitiesDevelop and implement sales...


  • East Syracuse, New York, United States Banner Solutions Full time

    Job SummaryWe are seeking a highly motivated and results-driven Customer Relations Specialist to join our team at Baker Commodities Inc. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving revenue growth.Key ResponsibilitiesDevelop...


  • Syracuse, New York, United States Upstate University Hospital Full time

    Job Summary: As a Labor Relations Specialist at Upstate University Hospital, you will be responsible for administering collective bargaining agreements, including discipline procedures, grievance administration, and contract interpretations. You will also advise department chairs, managers, and supervisors on appropriate work behaviors, conduct in-house...


  • Syracuse, New York, United States Syracuse University Full time

    Job SummaryThe Labor Relations Senior Specialist will play a key role in supporting the administration of our labor and employee relations program. This position requires experience and sound judgment to address daily issues in the context of collective bargaining agreements and employment relationships.Key ResponsibilitiesSupport the Labor Relations team...


  • Syracuse, New York, United States Syracuse Regional Airport Authority Full time

    Job SummaryWe are seeking a highly skilled Employee Relations and Compliance Specialist to join our HR team at the Syracuse Regional Airport Authority. This role will play a key part in managing employee relations, ensuring compliance with company policies and procedures, and promoting a culture of fairness, respect, and accountability within the...


  • Syracuse, New York, United States Kelly Services, Inc. Full time

    Deliver Exceptional Customer ServiceAs a Customer Service Specialist at Kelly Services, Inc., you will be responsible for providing outstanding service to customers inquiring about fuel and propane orders and troubleshooting.Key Responsibilities:Coordinate and schedule service calls with technicians to ensure prompt delivery.Build rapport with customers,...


  • Syracuse, New York, United States Russell Tobin Full time

    At Russell Tobin, we are seeking a skilled Customer Service Specialist to join our team. Responsibilities:Delivering exceptional customer service through phone calls, responding to customer inquiries, and resolving issues in a timely and professional mannerWorking effectively in a team environment to achieve customer satisfaction and meet performance...


  • East Syracuse, New York, United States BJ's Wholesale Club Full time

    BJ's Wholesale Club Job DescriptionJob Summary: We are seeking a highly skilled and customer-focused Cashier and Member Service Specialist to join our team at BJ's Wholesale Club. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing member purchases, and maintaining a clean and organized...


  • Syracuse, New York, United States SmartRecruitments Full time

    Remote Customer Support Specialist **Job Summary:** We are seeking a highly skilled and fluent German language speaker to join our team as a Remote Customer Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in Germany. **Responsibilities:** * Handle business...


  • Syracuse, New York, United States SmartestEnergy Full time

    Customer Lifecycle SpecialistAt SmartestEnergy, we're revolutionizing the energy industry by digitizing, decarbonizing, and localizing our operations. As a Customer Lifecycle Specialist, you'll play a crucial role in supporting our customers throughout their journey, ensuring seamless interactions and exceptional service.Key Responsibilities:Support company...


  • Syracuse, New York, United States Careerxtra Full time

    Job Title: French Language Customer Support SpecialistLocation: Athens, GreeceJob Type: Full-time, OnsiteAbout Us: At Careerxtra, we strive to deliver exceptional customer service across various industries in Europe. We are seeking a motivated and customer-focused French-speaking Customer Support Specialist to join our dynamic team in Athens.Key...


  • East Syracuse, New York, United States Pathfinder Bank Full time

    About Pathfinder BankWe are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.Why Work with UsWe believe that together, we can achieve more....


  • Syracuse, New York, United States Genuine Parts Company Full time

    Job Summary:We are seeking a skilled Customer Order Fulfillment Specialist to join our team at Motion Industries, an excellent benefits package including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.In compliance with pay transparency requirements, the base pay range for this position is $16 - $21 hourly....


  • East Syracuse, New York, United States NU-WAY EQUIPMENT SALES INC Full time

    Job DescriptionWe are seeking a skilled Hydraulic Parts Specialist to join our team at NU-WAY EQUIPMENT SALES INC. As a key member of our hydraulic repair shop team, you will be responsible for making hose assemblies, matching seals, finding parts, and providing excellent customer service.Responsibilities:Assemble and test hydraulic hose assembliesMeasure...


  • East Syracuse, New York, United States Byrne Dewitt LLC Full time

    Job SummaryThe Warehouse Operations Specialist is responsible for ensuring the efficient and safe operation of the warehouse. This includes receiving and processing inventory, managing inventory levels, and maintaining accurate records.Key Responsibilities:Receive and process inventory shipments, verifying quantities and item numbers.Manage inventory levels,...


  • East Syracuse, New York, United States The Widewaters Group Full time

    About The Widewaters GroupWe are a leading provider of communication site development and construction services with a strong commitment to quality, safety, integrity, and cost. Our mission is to deliver exceptional value to our customers while upholding the highest standards of professionalism and ethics.Job DescriptionWe are seeking an experienced...


  • East Syracuse, New York, United States NU-WAY EQUIPMENT SALES INC Full time

    Job SummaryWe are seeking a skilled Hydraulic Parts Specialist to join our team at NU-WAY EQUIPMENT SALES INC. As a key member of our hydraulic repair shop, you will be responsible for creating high-quality hose assemblies, matching seals, and sourcing parts. Your excellent customer service skills and ability to work independently will be essential in this...


  • Syracuse, New York, United States Careerxtra Full time

    We are seeking a highly skilled Italian Language Customer Support Specialist to join our team at Careerxtra. As a key member of our customer support team, you will be responsible for providing exceptional support to our Italian-speaking clients via phone, email, and chat.Key Responsibilities:Provide high-quality customer support to Italian-speaking...


  • Syracuse, New York, United States Randstad US Full time

    **Job Summary**Randstad US is seeking an experienced Claims Resolution Specialist to join their Auto team in Syracuse, NY. As a member of the Auto Claims team, you will work in a dynamic and fast-paced environment, responsible for meeting and exceeding goals and metrics that drive the success of the claims organization.**Key Responsibilities**Perform claim...


  • East Syracuse, New York, United States TFP1 Inc dba Total Fire Protection Inc Full time

    Job SummaryTotal Fire Protection Inc is seeking a highly skilled Fire Safety Specialist to join our team. As a Field Service Technician, you will be responsible for providing maintenance, inspection, and repair services for fire extinguishers, ensuring they are in proper working condition and compliant with relevant safety regulations.Key...