Loan Specialist

12 hours ago


East Canton OH USA, United States Dollar Bank Full time
Job Title: Consumer Loan Specialist Job Summary: As a Consumer Loan Specialist at Dollar Bank, you will play a critical role in ensuring a positive and memorable customer experience. You will be responsible for promptly and courteously answering all incoming phone calls, resolving customer complaints, and completing daily, weekly, and monthly reports to ensure completion of tasks and maintain regulatory compliance. Key Responsibilities: * Respond to customer inquiries in a timely and accurate manner within compliance and investor guidelines * Ensure adequate phone coverage in the department at all times * Comply with bank, regulatory, and investor requirements regarding all functions of the Customer Relations Department * Review and complete requests for customers, including but not limited to PMI/MIP deletions, escrow deletions, interest calculations, and escrow analysis Requirements: * High School diploma or GED required; college degree preferred in a business-related field * Minimum of 1 year previous Customer Service experience required * 1 year Mortgage Servicing or Banking experience preferred * Knowledge of loan documents preferred * Must be able to manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a demanding environment * Ability to work independently with minimal supervision in a team setting is required * Must have excellent telephone, written, and verbal communication skills * Must have a sense of urgency in providing knowledgeable and prompt assistance to customers * Must have strong propensity for detail, accuracy, and confidentiality * Must have excellent mathematical, analytical, and problem-solving skills * Must be professional and courteous with internal and external customers * Must be able to remain calm under pressure * Working knowledge of Windows and Microsoft Office applications * Must be able to type accurately at 25-30 wpm Benefits: * Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement * Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement For more information, please visit
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