Call Center Representative

1 month ago


Culver City, California, United States ProSolar Systems Caribbean Full time
Job Description

Call Center Specialist

As a Call Center Specialist, you will serve as a liaison between sales representatives and customers, making and receiving calls to set up appointments and provide exceptional customer service. This role requires familiarity with our products and services, as well as the ability to handle basic questions and concerns.

Key Responsibilities:
  • Schedule meetings between prospective clients and sales representatives
  • Keep a detailed log of calls, including those that are not answered
  • Attempt to contact prospective clients who have not been reached
  • Inform the manager of recurrent product-related complaints
  • Accurately document all communication in CRM
  • Attend sales team meetings and training sessions as directed by management
  • Follow up with leads to convert them to appointments
  • Handle inbound and outbound calls in a professional and courteous manner
  • Provide exceptional customer service by addressing customer inquiries and resolving issues
  • Identify sales opportunities and upsell products or services to customers
  • Maintain accurate and detailed records of customer interactions
  • Follow company scripts and guidelines for effective communication
  • Meet or exceed sales targets and quotas
  • Collaborate with team members to achieve team goals
Requirements:
  • High school diploma or equivalent
  • Excellent communication, interpersonal, and computer skills
  • Ability to maintain confidentiality of company and partner information
  • Experience in cold calling, cold messaging, or cold emailing
  • Basic entrepreneurial traits, including logical thinking and problem-solving
  • Professional phone etiquette and ability to work under pressure
  • Ability to multitask and prioritize tasks effectively
  • Proficient in using computer systems and software applications
  • Sales experience is a plus
Physical Demands and Working Conditions:
  • Work is performed in a temperature-controlled office environment or travels via vehicle
  • Occasional lifting and carrying up to 20 lbs
  • Use of computer, phone, copier, and other office equipment
  • Specific vision abilities required, including close vision, distance vision, and ability to adjust focus
  • Employee may be required to travel for business purposes
Benefits:
  • Long-term stability in a fast-growing industry
  • Competitive compensation
  • Paid holidays
  • Generous 401(k) option
  • Dental insurance
  • Employer-paid basic life and AD&D insurance
  • Employer-paid long-term disability
  • Optional employee-paid voluntary benefits
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Opportunity for career development and advancement
  • High-energy, fun, and friendly culture


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