Receptionist - Customer Service Representative

6 days ago

Culver City, California, United States SPS North America Inc Full time
Job Title: Receptionist

Job Summary: We are seeking a highly skilled and experienced Receptionist to join our team at SPS North America Inc. The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide exceptional customer service to clients and colleagues alike.

Main Responsibilities:

  • Provide 5-star customer service to all employees and visitors, responding to inquiries and resolving issues in a professional and timely manner.
  • Answer incoming telephone calls and route callers to the appropriate person or department.
  • Ensure all visitors complete, sign, and understand their responsibility for adhering to the corporation's Nondisclosure Agreement (NDA).
  • Log visitors into the registration system and activate access for temporary badges as needed.
  • Issue facility access cards to employees and provide light administrative support to staff as directed.
  • Prioritize calls and escalate customer service issues to the proper chain of command.
  • Take initiative to ensure the company phone and speed dial lists are current.
  • Responsible for training a back-up and providing guidance on policies and procedures.
  • Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
  • Provide light administrative support to staff as directed, including scheduling meeting rooms, ordering catering, and assisting other teams with various tasks.

Requirements:

  • High School Diploma (or equivalent) required.
  • 1-3 years prior work experience, with a strong preference for previous administrative/reception/concierge professional experience.
  • Excellent organizational and time management skills, with the ability to multi-task and prioritize tasks, assignments, and customer needs.
  • Superb written and verbal English communication skills, with the ability to maintain confidentiality and handle sensitive information.
  • Ability to work assigned work hours determined by the manager, with flexibility to adapt to changing priorities and deadlines.

What We Offer:

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.

Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally.

SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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