Membership Service Representative I
4 weeks ago
The YMCA of Metropolitan Los Angeles is a dynamic and collaborative organization that values its staff as its biggest asset. We are seeking a highly motivated and enthusiastic Membership Service Representative I to join our team.
This role is responsible for providing a warm and welcoming atmosphere for members, participants, and guests while providing helpful information and excellent customer service. The successful candidate will be responsible for all aspects of membership relations, including new member management, member satisfaction, and member retention.
Key Responsibilities:
- Provide exceptional customer service to members, guests, and program participants.
- Process membership and program enrollments, payments, and registrations.
- Respond to inquiries and provide accurate and thorough information.
- Provide access control and ensure membership cards are scanned upon entry.
- Support membership sales goals and provide welcoming tours and interviews.
- Conduct member appointments to help members develop and meet their fitness goals.
- Engage with members regarding their participation in YMCA programs and events.
Requirements:
- 18 years or older.
- High school diploma; Bachelor's degree in Physical Education, Kinesiology, Exercise Science, or related field, preferred.
- Strong character values, communication skills, and basic computer skills.
- Certifications: WELLNESS CENTER AT THE Y, ORIENTATION TO HEALTHY LIVING AT THE Y, Preferred: YMCA FOUNDATIONS OF STRENGTH AND CONDITIONING.
- 2+ years of customer service experience.
- Availability to work a minimum of 15 hours per week.
Work Environment/Minimum Physical Requirements:
- Must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
- Bend, stoop, be able to lift at least 45lbs, and be able to stand for periods of time up to 1 hour.
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