Customer Service Representative
2 weeks ago
About Sutherland
Sutherland is a leading business process outsourcing (BPO) company that provides innovative solutions to clients across various industries. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
Job Summary
We are seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. As a Customer Support Consultant, you will be responsible for providing top-notch customer service to our clients, resolving customer inquiries, and working collaboratively with our team to achieve our goals.
Key Responsibilities
- Strengthen Relationships: Provide support for general billing inquiries, access customer records, and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
- Develop Problem-Solving Abilities: Access customer databases, knowledge resources, and technical applications to determine root causes and resolutions.
- Teamwork: Interact with client departments regarding escalations, schedule technician visits when needed.
- Improve Technical Skills: Attend job-related training, new hire and refresher training, new product or service updates, and product cross-training.
Qualifications
- High School Diploma or Equivalent
- Basic PC Keyboarding Skills; Microsoft Office Experience (Outlook, Word, Excel)
- Direct Client Contacts Technical Support Experience
- Excellent Verbal and Written Communication Skills
- Strong Problem-Diagnosis and Problem-Solving Skills
- Multi-Tasking Skills, Showcased Using Several Applications
- Experience Working with CRM Applications (Preferred)
- Ability to Be Goals Oriented
- Strong Communication Skills and Ability to Express Ideas Clearly
Requirements for Working from Home
- 2.0 Ghz Dual Core or Better Processor
- 2 GB RAM (Some Employment Opportunities Require a Minimum of 4 GB RAM)
- 10 GB Available Hard Drive Space
- Sound Card
- Windows 7, Including Windows 8 and 8.1
- Internet Speeds of 1 Mbps Upload and 15 Mbps Download
- Dual Ear (Designed to Minimize Audio Interference from Outside Sources)
- Noise Canceling Microphone
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