Customer Service Representative

2 weeks ago


Vinita, Oklahoma, United States Sutherland Full time

About Sutherland

Sutherland is a leading business process outsourcing (BPO) company that provides innovative solutions to clients across various industries. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

Job Summary

We are seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. As a Customer Support Consultant, you will be responsible for providing top-notch customer service to our clients, resolving customer inquiries, and working collaboratively with our team to achieve our goals.

Key Responsibilities

  • Strengthen Relationships: Provide support for general billing inquiries, access customer records, and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
  • Develop Problem-Solving Abilities: Access customer databases, knowledge resources, and technical applications to determine root causes and resolutions.
  • Teamwork: Interact with client departments regarding escalations, schedule technician visits when needed.
  • Improve Technical Skills: Attend job-related training, new hire and refresher training, new product or service updates, and product cross-training.

Qualifications

  • High School Diploma or Equivalent
  • Basic PC Keyboarding Skills; Microsoft Office Experience (Outlook, Word, Excel)
  • Direct Client Contacts Technical Support Experience
  • Excellent Verbal and Written Communication Skills
  • Strong Problem-Diagnosis and Problem-Solving Skills
  • Multi-Tasking Skills, Showcased Using Several Applications
  • Experience Working with CRM Applications (Preferred)
  • Ability to Be Goals Oriented
  • Strong Communication Skills and Ability to Express Ideas Clearly

Requirements for Working from Home

  • 2.0 Ghz Dual Core or Better Processor
  • 2 GB RAM (Some Employment Opportunities Require a Minimum of 4 GB RAM)
  • 10 GB Available Hard Drive Space
  • Sound Card
  • Windows 7, Including Windows 8 and 8.1
  • Internet Speeds of 1 Mbps Upload and 15 Mbps Download
  • Dual Ear (Designed to Minimize Audio Interference from Outside Sources)
  • Noise Canceling Microphone


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