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Virtual Client Service Associate

2 months ago

Vinita, Oklahoma, United States SupportNinja Full time

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Customer Service Representative (Work at Home)

Remote Position - Service Delivery Work at Home Agents

SupportNinja is transforming the outsourcing industry. Our goal is to demonstrate a superior approach to outsourcing.

We collaborate with some of the most innovative companies across various sectors including technology, lifestyle, music, and e-commerce. Our offerings encompass customer support for applications, content moderation for streaming services, B2B lead generation for software companies, and administrative support for major nonprofits.

Our esteemed clients include notable names in the industry. SupportNinja is recognized as one of the fastest-growing private companies in the US and has received accolades for being a great workplace.

Join us for our engaging retreats and experience our inviting work environment, which contributes to our continuous growth.

Main Responsibilities:

  • Establish and manage customer accounts by documenting account details.
  • Maintain a positive, empathetic, and professional demeanor towards customers at all times.
  • Respond promptly to customer inquiries through various communication channels.
  • Engage with customers through multiple platforms.
  • Address and resolve customer complaints efficiently.
  • Have in-depth knowledge of our products to provide accurate information.
  • Process orders, forms, applications, and requests through different communication methods.
  • Document customer interactions, transactions, feedback, and complaints.
  • Coordinate with team members as needed.
  • Provide insights on the effectiveness of the customer service process.
  • Ensure customer satisfaction by delivering professional support.

Qualifications:

  • Demonstrated experience in customer support.
  • Proven track record of exceeding performance targets.
  • Strong communication skills and active listening abilities.
  • Familiarity with customer relationship management systems.
  • Customer-focused with the ability to adapt to various personalities.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • High school diploma or equivalent; a college degree is preferred.
  • Must have personal computer equipment.

Disclaimer:

The responsibilities outlined above provide a general overview of the position and are not exhaustive. The individual in this role may be required to accept reasonable modifications as necessary.

SupportNinja is an Equal Employment Opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other legally protected characteristics.