Customer Service Representative
2 weeks ago
About Sutherland
Sutherland is a leading provider of business process outsourcing solutions, serving some of the world's biggest brands. We are committed to delivering exceptional customer experiences and creating a safe working environment for our employees.
Job Summary
We are seeking a motivated and passionate individual to join our team as a Customer Service Consultant. As a Customer Service Consultant, you will be the point of contact for our clients, providing exceptional customer service and support.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Process payments, perform general account maintenance, and up-sell customers to new products or services.
- Work collaboratively with our team to resolve customer issues and improve overall customer satisfaction.
Requirements
- High school diploma or equivalent required.
- Excellent verbal and written communication skills, with the ability to work in a fast-paced environment.
- Multi-tasking skills, with the ability to work with multiple applications and systems.
- Basic PC keyboarding skills and basic Microsoft Office experience required.
- Prior customer service experience preferred.
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