Customer Service Representative II

7 days ago


Vinita, Oklahoma, United States SupportNinja Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at SupportNinja. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Maintain accurate records of customer interactions and transactions
  • Communicate with colleagues as necessary to ensure seamless customer support
  • Provide feedback on the efficiency of the customer service process
Requirements
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
What We Offer

We offer a competitive salary package of 20,800 Php - 23,200 Php, a dynamic and supportive work environment, and opportunities for growth and development.

SupportNinja is an Equal Employment Opportunity employer and welcomes applications from diverse candidates.



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