Healthcare Liaison

2 weeks ago


Little Rock, Arkansas, United States Baptist Health Full time

Job Summary:

As a Health Advisor I at Baptist Health, you will play a vital role in managing customer contacts and database management activities. Your primary responsibility will be to receive and answer calls from customers requiring medical services or clarifications regarding Baptist Health entities or other medical facilities. You will be responsible for scheduling appointments, handling referrals, and providing information to promote Baptist Health facilities, programs, and services while maintaining confidentiality and meeting customer expectations.

Key Responsibilities:

• High school diploma or equivalent; some college education is helpful.

• Minimum of 2-3 years of experience in heavy customer service, sales, and/or public service.

• Proficient in relevant computer applications, with experience in database management. You will use good judgment and problem-solving skills to prioritize tasks and multitask efficiently.

• Excellent verbal and written communication skills are essential for this role.

• Ability to work cooperatively and efficiently in a fast-paced environment.

Requirements:

• Proficiency in Avaya Multi-line Telecommunications hub, Care Enhanced Contact Center scheduling software, NexGen Physician/Clinic Software, EPIC, Cybersource, Groupwise Email/Internet, PC, Facsimile, and Copier.

Work Schedule:

This role will be authorized for 72.00 hours bi-weekly.



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