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Senior Administrative Assistant

1 month ago

Wilmington, Delaware, United States Recruit Monitor Full time
About the Job

This role is a high-level administrative support position that primarily assists the SVP responsible for the Benefit Services organization. The organization includes customer-facing Contact Centers across both Colonial Life, Dental and Vision provider-facing contact centers and claims teams, and Voluntary Benefit Claims in support of both the Colonial Life brands.

This is a very visible role and integral to Benefit Services. The successful candidate will provide high-level administrative support by understanding the nature of the principal's job, organization, and priorities. They will conduct research, prepare statistical reports, handle information requests, proactively provide support and partnership to the manager, and perform routine administrative services for the manager and staff.

The team works in a highly collaborative fashion to ensure all needs are met with various visitors to our site, including executives, sales teams, clients, brokers, etc.

Key Responsibilities

Proactively manage the manager's time, travel, and expenses. Understand what is going on in the organization to anticipate needs. May also support the same for the manager's direct reports.
Conduct oneself with executive professionalism, having excellent executive presence. Act as a liaison/represent the manager with other areas of the company, sales, customers, providers, brokers, and others.
Manage internal and external communications from and through the manager's office.
Provide data and information in preparation for meetings and to keep the manager apprised of business issues.

May require assembling reports containing data from several sources as well as taking concepts and creating exhibits that include research and analysis for a variety of presentations to internal and external audiences.
Manage special projects as assigned, which could include coordinating projects, status updates, coordinating communications, as well as SharePoint/database management.

Partner with the manager on preparation of annual budget planning and preparation with ongoing tracking and forecasting review, and research of issues/discrepancies. Reach out to appropriate individuals to gather information that explains variances and issues. Make recommendations for resolution of issues. May authorize payments for various expenses for the department.

Provides support to the manager at performance management, compensation, and talent planning. Manage confidential information and know when and what to provide to direct reports. Understand the timeline and ensure the manager is well prepared.

Serves as a resource for the manager's direct reports to ensure resolution of issues and effective, efficient use of the manager's time. This includes screening of phone calls, voicemail, correspondence, and other materials and requests directed to the manager's attention.

Requirements

Ability to perform duties at the highest level possible on a consistent basis with a commitment to excellence.
High school diploma or Associates/Bachelors degree
6+ years of administrative assistant experience
Demonstrates in-depth PC skills (Word, Excel, Power Point, and Outlook) and an overall aptitude for technology and internet research skills
Excellent written/verbal communication skills and ability to clearly articulate information
Ability to develop strong partnerships with all levels of internal management and staff, as well as outside customers and vendors
Strong customer service skills that exhibit the highest ethical standards at all times
Excellent organizational skills and ability to multi-task and handle conflicting/competing priorities with a strong attention to detail
High level of interpersonal skills to handle sensitive and confidential situations with diplomacy and tact
Strong presentation and analytical ability to gather data in an organized and efficient manner and produce reports or presentations
Demonstrate strong judgment, problem-solving, and decision-making skills with the ability to juggle multiple and shifting priorities
Demonstrated project management abilities

About Our Company

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves.

From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best both inside and outside the office.