ICM Program Group Manager

1 month ago

Wilmington, Delaware, United States 05218 Citigroup Global Markets Inc. Full time

The Program Management Senior Lead is a strategic professional who closely follows the latest trends in their field and adapts them for application within their job and the business. Typically, a small number of people within the business provide the same level of expertise. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are necessary to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Key Responsibilities:

  • Supports planning, directing, and coordination of day-to-day activities of running a program or portfolio of programs.
  • Identifies stakeholders and key organizations and builds and manages relationships.
  • Directs the creation of multiple programs of work and manages their alignment to business goals.
  • Leads the facilitation, coordination, and arbitration of cross-functional macro-level topics within/across programs and with Senior Management.
  • Leads the identification and drives resolution of issues, including those outside established programs of work.
  • Works with stakeholders to ensure program scope definition meets business objectives.
  • Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
  • Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
  • Assists program team in negotiating for resources owned by other departments to ensure the program can be completed.
  • Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
  • Directs the identification of risks which impact program delivery and ensures mitigation strategies are developed and executed when necessary.
  • Manages multiple teams or a functional area (depending on the size of the business).
  • Applies comprehensive understanding of concepts and procedures within their own area and basic knowledge of other areas to resolve issues that have an impact beyond their own area.
  • Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
  • Ensures program plans meet business needs as described in the program initiation documents.
  • Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones, and receive schedule status regularly.
  • Ensures funding has been approved for the program.
  • Ensures all areas of the program are appropriately staffed.
  • Ensures program commitment from those assigning resources.
  • Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
  • Ensures vendor performance is monitored and actions taken if performance warrants.
  • Maintains appropriate staffing requirements to meet operational needs.
  • Exercises shared responsibility for budget, policy formulation, and planning.
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
  • Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

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