Consumer Advocacy Leader

1 week ago


Wilmington, Delaware, United States Goldman Sachs Full time

About the Role

The Consumer Advocacy team at Goldman Sachs is seeking an experienced leader to manage the team responsible for internal and external customer advocacy efforts. The ideal candidate will have a background in consumer banking and prior regulatory experience.

Key Responsibilities:

  • Manage the centralized Consumer Advocacy team to drive business outcomes and profitability while protecting the firm against reputational and regulatory risk.
  • Oversee and manage a diverse team of 20+ people.
  • Serve as liaison with key regulators and business stakeholders to manage regulatory projects end-to-end.
  • Manage regulatory operations for consumer businesses, including oversight of regulatory actions and large-scale remediation projects.
  • Project manage cross-functional, regulatory projects with strong attention to detail.
  • Serve as administrator for senior-level governance forums to drive correct engagement and outcomes.
  • Understand and maintain regulatory changes impacting the consumer business and create strategies to support and address.
  • Own consumer complaint management strategy, including overseeing complaint analytics and reporting efforts.
  • Serve as subject matter expert on consumer protection matters, including UDAP/UDAAP-related regulations and industry topics.
  • Manage the first line of defense Fair and Responsible Banking program with a focus on UDAAP and consumer protection risk mitigation activities.
  • Drive engagement model with priority trade associations and lead engagement with key external advocacy groups.
  • Serve as key partner for Office of Government Affairs, Corporate Communications, and Office of Corporate Engagement on initiatives including regulatory policy efforts and external communication strategies.
  • Represent the firm in external committees, including the Consumer Bankers Association.


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