Chief Operations Officer for Franchise Management

2 weeks ago


Georgetown, United States Sport Clips Haircuts Full time

We are looking for an exceptional candidate to fill the role of President of Franchise Operations. This position entails the oversight of operational activities within our franchise network, focusing on enhancing the performance of our Sport Clips franchise system and fostering growth across our extensive network.

Position Summary:

As a pivotal member of the Executive Leadership Team, the President of Franchise Operations will directly report to the CEO & President. This role demands a proactive and hands-on approach to engage with essential stakeholders, including the Chief Development Officer, President of Company Stores, Regional Directors, and Area Developers. Additionally, the Sr. Director of Field Operations will be under your leadership. Your main objective will be to assist franchisees in upholding brand standards and implementing operational strategies across our 1,700+ locations.

Key Qualifications:

  • Professional Experience: At least ten years of experience in a franchised or multi-unit setting, with a minimum of three years in a senior leadership capacity.
  • Leadership Skills: Proven ability to inspire, motivate, and guide franchise partners toward achieving financial and operational objectives.
  • Financial Acumen: Strong understanding of financial principles with a history of contributing to financial growth and success.
  • Project Management Expertise: Demonstrated experience in managing intricate projects and initiatives.
  • Organizational Proficiency: Excellent organizational, problem-solving, and communication skills.
  • Team Development Experience: Background in building and leading high-performing teams.

Essential Requirements:

  • High-Pressure Decision-Making: Experience in roles requiring decision-making in high-pressure environments.
  • Operations Team Leadership: Proven track record in developing Operations Teams that thrive at scale.
  • Operations and Franchising Background: Direct experience in operations and franchising within a large retail or service sector.


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