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Restoration Operations Manager

2 months ago

Georgetown, Delaware, United States SERVPRO of Sussex County North Full time

Benefits:

Join a dynamic team with exciting company events.

Attractive salary package.

Comprehensive dental coverage.

Complimentary uniforms provided.

Health insurance options available.

Pathways for career advancement.

Generous paid time off.

Ongoing training and professional development.

Company Overview:

Servpro of Sussex County North is seeking a Restoration Operations Manager.

Employee Benefits:

We offer competitive remuneration.

Exceptional benefits package.

Opportunities for career growth.

Professional training and development.

And much more.

Role Overview:

As a key representative of the SERVPRO brand, the Restoration Operations Manager embodies our commitment to service excellence. This role involves overseeing, coordinating, and executing project activities to meet service demands and ensure a positive experience for our clients.

Key Responsibilities:

  • Oversee and execute production tasks as scheduled while ensuring quality standards.
  • Enhance customer and client satisfaction, monitored through feedback and reviews.
  • Clearly communicate expectations to restoration teams and supervise their performance.
  • Maintain accurate and detailed documentation of job files to support service delivery.
  • Manage labor and resource utilization on assigned projects.
  • Collaborate with project managers and office personnel regarding project updates and challenges.

Additional Responsibilities:

  • Adhere to all OSHA regulations for workplace safety.
  • Safeguard company assets by ensuring proper use of equipment and materials.
  • Provide coaching and training to restoration team members.

Position Requirements:

  • Valid driver's license.
  • High school diploma or GED preferred.
  • Minimum of 1 year of experience in cleaning, restoration, or construction.
  • Experience in crew management or supervisory roles is essential.
  • IICRC certification is a plus but not mandatory.

Skills and Physical Demands:

  • Ability to lift at least 50 pounds regularly, with occasional lifting of up to 100 pounds with assistance.
  • Capability to climb ladders and work at heights, as well as in confined spaces.
  • Proficient in repetitive physical tasks such as pushing, pulling, lifting, and carrying.
  • Comfortable working with cleaning agents.
  • Must successfully pass a background check in accordance with applicable laws.

Each SERVPRO Franchise operates independently. All employees are hired and managed by the franchise, not by SERVPRO Industries, LLC or its affiliates.