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Patient Services Representative

2 months ago

Buffalo, New York, United States General Physicians PC Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at General Physicians PC. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Verify patient demographics and insurance eligibility, process authorization forms, and collect co-payments
  • Complete patient pre-registration, review patient financial responsibility, and prepare charts according to quality standards
  • Check out patients, schedule follow-up appointments, and provide necessary paperwork and information
  • Answer phones, route communication, and document patient interactions in the EMR system
  • Manage incoming mail and fax documents, process medical record requests and referrals, and perform end-of-day reconciliation of cash and credit card payments
  • Perform general office duties, maintain a clean and safe work environment, and deliver exceptional customer service
Requirements
  • High school diploma required; two-year college degree preferred
  • Proven work experience in a healthcare facility or strong customer service experience
  • Knowledge of insurance and medical terminology
  • Strong written and verbal communication skills with ability to utilize computer programs
What We Offer
  • Competitive salary and comprehensive benefits package
  • Generous paid time off and 401(k) with employer contribution
  • Employee discounts and opportunities for professional growth and development