Patient Services Representative

2 days ago

Buffalo, New York, United States Planned Parenthood of Central & Western New York Full time
Job Title: Patient Services Specialist

Planned Parenthood of Central and Western New York (PPCWNY) is seeking a highly skilled and compassionate Patient Services Specialist to join our team. As a key member of our healthcare team, you will play a vital role in ensuring that our patients receive exceptional care and service.

Job Summary:

The Patient Services Specialist will be responsible for greeting patients, verifying patient demographic information, checking patients in/out of our electronic health record system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.

Key Responsibilities:
  • Greet patients, visitors, and colleagues in a friendly, courteous, and professional manner
  • Operate telephones efficiently by promptly answering, screening calls, and referring callers appropriately
  • Address patient concerns in a prompt, courteous, confidential, and caring manner
  • Maintain a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations
  • Schedule, confirm, and reschedule patient appointments as needed in a timely and efficient manner
  • Verify and/or create patient demographic and insurance information in our electronic health record system to ensure timely and accurate billing
  • Verify and/or generate required consents in our electronic health record system
  • Verify insurance eligibility and coverage prior to services being rendered
  • Request photo identification and insurance information from patients in accordance with our policy
  • Interface with Phreesia to check in and register patients
  • Assess patients for their placement on a Discount Fee Schedule
  • Request income information from patients by completing the appropriate documentation
  • Assess eligibility and screen patients for grants and other payment sources, such as Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program
  • Assist patients with completion of insurance forms as necessary; assist in obtaining necessary program eligibility documentation, if necessary
  • Collect payment and inform clients of any outstanding financial responsibility
  • Verify checks, credit cards, and debit cards, as outlined in procedures; provide patients with a payment receipt
  • Provide emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance with company policy and procedure
  • Review charges for completeness and accuracy; enter client visit record (CVR) data into our electronic health record system
  • Follow appropriate cash handling procedures
  • Fax and/or scan medical records requests and paperwork, as directed
  • Show respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints, and needs in areas such as race, gender, ethnicity, creed, sexual orientation, and others
Requirements:
  • Applicants must possess a High School Diploma or GED
  • 1-3 years of experience in healthcare preferred; experience in customer service desirable
  • Must be able to handle client information discreetly
  • Must be organized, able to prioritize tasks, and handle multiple projects
  • Must have excellent customer service and communication skills and be comfortable with multi-tasking
  • Proficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screens
  • Ability to work independently
  • Bilingual would be beneficial
  • Must be able to work a flexible schedule with ability to travel to multiple sites when needed
  • Must have reliable transportation and a valid NYS driver's license not in jeopardy of being revoked
  • Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
  • Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili
  • A commitment to Planned Parenthood of Central and Western NY (PPCWNY)'s mission, vision, and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
Physical Requirements:
  • Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation
  • Ability to travel to all agency locations as assigned
Work Schedule:

This is a regular part-time (22-30 hours) or full-time (37.5 hours) position. Days may vary Monday-Friday with rotating Saturdays required.

Benefits & Compensation:

At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $16.50 to $19.18/hour. Actual compensation will be determined by experience and other factors permitted by law. In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more

Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities, and other underrepresented groups to apply.

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