Retail Operations Supervisor
2 weeks ago
Retail Operations Supervisor
Department:
Operations
FLSA Status:
Non-Exempt
Reports To:
Store Manager
Overview
The Retail Operations Supervisor plays a crucial role in supporting the Store Manager in the daily operations and administrative functions of the store. This position involves implementing strategies and methods to achieve the store's objectives.
Key Responsibilities
- Assist the Store Manager in managing the store's resources effectively.
- Collaborate with the Store Manager to develop action plans aimed at fulfilling departmental and store-wide responsibilities, including sales, inventory management, merchandising, and staffing.
- Take charge of store operations in the absence of the Store Manager.
- Support the Store Manager in recruiting, training, and evaluating personnel.
- Provide guidance and support to team members and customers across all departments.
- Monitor inventory levels, sales performance, and expenses to ensure departmental profitability.
- Direct staff to ensure compliance with departmental responsibilities and standards.
- Keep the Store Manager updated on inventory trends and customer preferences.
- Ensure high-quality customer service is consistently delivered.
- Perform administrative tasks as required and be prepared to take on Store Manager responsibilities when needed.
Customer Service Excellence
Deliver exceptional customer service as outlined in the customer service manual, which includes greeting customers upon entry and assisting multiple customers during busy periods.
Merchandising and Sales
Promote and sell the products and services offered by Hibbett.
Compliance and Integrity
Adhere to all Hibbett policies and procedures as detailed in the operations and personnel manuals, ensuring the protection of company assets and financial information through effective internal controls.
Supervisory Duties
Oversee team members in the absence of the Store Manager, carrying out supervisory responsibilities in line with company policies and legal requirements. This includes interviewing, training, assigning tasks, and resolving issues.
Qualifications
- Experience in a retail setting, ideally within footwear and athletic apparel.
- 1-3 years of experience in customer service.
- Strong interpersonal and communication skills.
- Able to thrive in a fast-paced environment.
- Capability to assist in team management and achieve overall goals.
- Self-motivated with the initiative to undertake significant tasks independently.
- Attention to detail with the ability to manage multiple tasks effectively.
- A collaborative team player with a passion for customer service and sales.
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