Retail Operations Leader

2 weeks ago

Birmingham, Alabama, United States PGA TOUR Superstore Full time

Overview
At PGA TOUR Superstore, we seek passionate, self-driven, and adaptable individuals who are eager to contribute to our evolving business landscape. As a rapidly expanding specialty retailer, we prioritize hiring dedicated team players from diverse backgrounds to help shape our organization's future. Being part of the Arthur M. Blank Family of Businesses, we are committed to fostering a family-oriented culture for our Associates, guided by our mission to inspire through golf and tennis.

Position Summary
The Retail Operations Leader (ROL) is a skilled manager in operational processes and efficiency. This role is crucial in ensuring a seamless Customer experience by overseeing product presentation, availability, pricing accuracy, and signage throughout the store. The ROL takes full responsibility for their assigned departments, managing their team to ensure efficiency and accuracy in inventory for both in-store and online merchandise.

Key Responsibilities:

  • Foster a culture of appreciation by regularly recognizing and rewarding outstanding individual and team contributions, as well as adherence to Core Values.
  • Collaborate with Senior Leadership Team (SLT) to develop weekly retail schedules that comply with labor regulations and budgetary constraints.
  • Train new Associates and Store Leaders on scheduling procedures and Workforce Management system usage.
  • Create an inclusive and respectful workplace that celebrates diversity, ensuring a supportive and enjoyable environment for all Associates.
  • Encourage a workplace culture where Associates are motivated to excel, and Customers enjoy their shopping experience; acknowledge service excellence in partnership with Store Leadership.
  • Address any operational issues by submitting ServiceNow Tickets, ensuring a prompt and thorough resolution process.
  • Strategically plan workloads on a weekly, monthly, and quarterly basis to align with business priorities and enhance Customer satisfaction.
  • Uphold the Company’s Operational and Merchandising Standards through regular evaluations and training of Associates.
  • Ensure adherence to all Company Standard Operating Procedures (SOPs) through consistent monitoring and training.
  • Maintain compliance with Loss Prevention policies to ensure inventory accuracy and a secure work environment.
  • Support the onboarding and development of Associates, bridging knowledge gaps through coaching and interaction.
  • Engage in meaningful development discussions with Associates throughout their employment journey.
  • Conduct regular department evaluations with Department Heads to ensure operational excellence and Associate engagement.
  • Provide recommendations for hiring and termination based on performance and skills to the General Manager and Assistant General Manager.
  • Empower Associates to become knowledgeable advocates for their products and services, ensuring they can effectively inform and assist Customers.
  • Lead initiatives that prioritize Customer experience, modeling and training Associates to meet these expectations.
  • Anticipate staffing needs and recruit talent to maintain superior in-store Customer experiences.
  • Build and nurture a team of dedicated logistic Associates focused on exceeding Customer expectations through product availability and strong store presentation.
  • Assist SLT in executing HR Operational programs to ensure compliance.
  • Ensure accurate execution of all Company directives, including bulletins and planograms.
  • Retain a knowledgeable team with area-specific expertise through the implementation of development plans.
  • Oversee inventory accuracy through effective management of the RTV process and daily receipts.
  • Responsible for store opening and closing procedures, including cash handling and Customer escalations.

Qualifications and Skills Required:

  • Communication: Strong listening and interpersonal skills, with the ability to communicate effectively across functions.
  • Analytical: Strategic thinking skills to forecast business needs and develop solutions to complex challenges.
  • Computer: Proficiency in basic computer skills, particularly Microsoft Office Suite.
  • Accountability: Ability to manage conflict and hold team members accountable.
  • Business Acumen: Strong understanding of business operations and P&L management.
  • Organization: Ability to prioritize multiple tasks to meet objectives.
  • Leadership: Ability to lead by example and uphold high standards of Customer service.
  • Education: College Degree or equivalent leadership experience.
  • Experience: Proven experience in leading teams and managing performance.

Working Conditions and Physical Demands:
Must be able to stand for extended periods, climb ladders, move throughout the store, and lift boxes weighing up to 30 lbs. Flexibility in scheduling is required, including nights, weekends, and holidays.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace. Other Duties: This job description is not exhaustive and may be subject to change at any time.

We adhere to all laws prohibiting discrimination based on various protected statuses. Discrimination is not tolerated, and all Associates are encouraged to report any concerns to Human Resources.

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