Lead Systems Support Specialist
2 weeks ago
Keeper Security is seeking a skilled Lead Systems Support Specialist to become a vital part of our team. This role is fully remote and offers the opportunity to work with cutting-edge cybersecurity solutions that are relied upon by millions globally.
About Keeper Security
Keeper Security is at the forefront of cybersecurity innovation, providing affordable and user-friendly solutions built on a foundation of zero-trust and zero-knowledge principles. Our award-winning platform for privileged access management is designed for rapid deployment and seamless integration with various technology stacks, ensuring comprehensive visibility, security, control, reporting, and compliance across enterprises. We are proud to serve a diverse clientele, including individuals and organizations worldwide.
Position Overview
Work Schedule: Friday to Tuesday
Working Hours: 3 PM to 11 PM
As a member of our elite team of Systems Support Engineers, you will play a crucial role in delivering post-sale technical support and enhancing customer satisfaction. This position involves addressing technical inquiries from clients and conducting thorough resolution analysis on a variety of technical challenges. The Lead Systems Support Specialist will collaborate closely with Keeper's business clients and must be adept at conveying technical concepts to users with varying levels of expertise.
Key Responsibilities:
- Exhibit a customer-centric approach while responding to inquiries via email, phone, and live chat from Keeper's clientele.
- Foster a training-oriented environment to assist end users in navigating our suite of products.
- Adapt to a dynamic work environment with enthusiasm.
- Be prepared to engage with customers through video conferencing.
- Demonstrate problem-solving skills and effectively prioritize tasks.
- Excel in communication, particularly in technical contexts, and maintain thorough documentation.
- Embrace a proactive mindset while knowing when to seek assistance from colleagues.
- Minimum of 5 years of experience in IT management and Systems Administration.
- Proficient in administering and troubleshooting Mac OSX, Windows, and Linux environments.
- Experience in configuring Single Sign-On (SSO) systems.
- Familiarity with setting up and managing Active Directory.
- Experience in identity access management solutions, including Privileged Access Management (PAM).
- Advanced understanding of Firewalls, Active Directory environments, DNS Servers, Authentication protocols, and LDAP.
- Strong command of Linux Shell and PowerShell scripting.
- Comprehensive knowledge of on-premises, cloud, and hybrid environments.
- Bachelor's Degree or equivalent professional experience.
- Ability to adapt and learn complex solutions while overcoming challenges.
- Exceptional time management and communication skills.
- Familiarity with Python programming.
- Comprehensive Medical, Dental, and Vision coverage (including domestic partnerships).
- Employer-paid Life Insurance and options for Supplemental Life Insurance for employees and their families.
- Voluntary Short and Long-Term Disability Insurance.
- 401(k) plan options (Roth and Traditional).
- A generous Paid Time Off (PTO) policy that recognizes your commitment and tenure.
- Competitive annual bonuses that exceed market standards.
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