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Technical Support Specialist

2 months ago

Chicago, Illinois, United States RoadSafe Traffic Systems Full time
POSITION SUMMARY: The IT Support Technician is tasked with delivering technical assistance and support concerning computer systems, hardware, and software, while ensuring the optimal performance of RoadSafe's IT infrastructure. This role involves addressing inquiries, executing diagnostic tools, identifying issues, and implementing solutions for Local Area Networks (LAN), Wide Area Networks (WAN), and additional systems.
Position Requirements
ESSENTIAL FUNCTIONS AND SKILLS REQUIRED:
  • Ability to manage multiple user requests with varying priorities and deadlines.
  • Provide technical support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to inquiries in person or via phone.
  • Serve as an escalation point for vendors and managed service providers.
  • Maintain the daily functionality of computer systems.
  • Respond to email requests from users seeking assistance.
  • Guide users through the problem-solving process.
  • Install, modify, and repair computer hardware and software (must be capable of lifting equipment up to 50 lbs).
  • Utilize diagnostic programs to troubleshoot issues.
  • Resolve technical issues remotely for LAN, WAN, and other systems.
  • Follow up with users to confirm resolution of issues.
  • Generate reports to identify recurring malfunctions.
  • Must be able to sit for extended periods.
  • Some travel may be necessary.
TECHNICAL EXPERIENCE REQUIRED:
  • Proficient in Microsoft Office 365 and Microsoft Teams.
  • Strong understanding of desktop computer hardware and the Windows 10 operating system.
  • Ability to explain and assist end users in setting up PC hardware.
  • Experience in transferring data and profile information to new PC hardware.
  • Familiarity with patch management systems (Quest KACE experience preferred, but not mandatory).
  • Experience with Mobile Device Management (MaaS360 experience preferred, but not mandatory).
    • Experience with Android and iOS mobile devices.
  • Proficient in remote troubleshooting of software, hardware, printers, and networking.
EDUCATION AND EXPERIENCE REQUIRED:
  • Knowledge and experience with network communications, firewalls, and VPN.
  • Excellent troubleshooting capabilities.
  • Strong understanding of common networking technologies and protocols.
  • 3-5 years of relevant experience preferred.
  • Associates or Bachelor's Degree in an IT-related field preferred.
About RoadSafe Traffic Systems: RoadSafe is the largest provider of traffic control and pavement marking services in the United States, with a national network of 50 branches supporting various projects across over 40 states. Known for our expertise in traffic control and roadway striping, we pride ourselves on our ability to quickly mobilize our extensive fleet and trained technicians to deliver quality service to our customers nationwide. RoadSafe is committed to diversity and offers competitive pay, growth opportunities, and an excellent benefits package for eligible employees.