Customer Service Retail Associate

2 weeks ago


Baraboo, Wisconsin, United States Great Wolf Lodge Full time

Compensation: $15 per hour

At Great Wolf Lodge, the Retail Attendant plays a vital role in creating memorable experiences for guests by facilitating the sale of merchandise and various products. This position involves guiding customers while managing the cash register, processing transactions, handling returns, and reconciling the register at the end of the shift.

Key Responsibilities:

  • Engages with guests to assist them in making informed purchasing choices.
  • Delivers exceptional customer service and actively participates in suggestive selling.
  • Ensures that the daily operations of the retail space comply with established procedural guidelines.
  • Contributes to merchandising tasks, including product display, store layout, inventory management, stocking, and pricing.
  • Handles cash management tasks, including operating the point-of-sale (POS) system, processing transactions, and completing daily financial reports.
  • Maintains the retail area to the highest standards of cleanliness, presentation, and service quality.
  • Provides support in other retail areas as required.
Basic Qualifications:
  • Completion of some high school education or equivalent.
  • Flexibility in scheduling to meet business needs.
  • Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division.
  • Demonstrated customer service and communication skills; capable of understanding and interpreting English language manuals related to safety and operational procedures.
  • Successful completion of a background check and drug screening.
Preferred Qualifications:
  • Prior experience showcasing strong customer service abilities.
  • Capacity to manage multiple tasks and prioritize effectively with minimal supervision.
  • Experience with cash handling and point-of-sale systems.
  • Proven ability to work collaboratively in a team environment.
  • Enthusiastic and energetic demeanor.
Physical Requirements:
  • Ability to lift items weighing up to 30 lbs.
  • Capability to sit and/or stand for extended periods.
  • Able to bend, stretch, and twist as necessary.


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