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Retail Operations Supervisor
2 months ago
Compensation: $18.50 per hour
At Great Wolf Lodge, the Retail and Attractions Supervisor plays a vital role in creating memorable experiences for families by overseeing daily operations in retail and attractions. This leadership position is essential for fulfilling business objectives, guiding the retail and attractions team, and engaging with guests and team members to enhance their overall experience while maximizing revenue.
Key Responsibilities:
- Oversees daily operations of retail and attractions, including gift shops, arcade, and vending, ensuring adherence to safety and service standards while completing daily tasks.
- Provides ongoing coaching, support, and recognition to team members.
- Understands and promotes Great Wolf policies, collaborating with department and lodge leadership on performance management.
- Adds value by addressing guest inquiries and concerns, escalating feedback to leadership when necessary.
- Ensures effective communication and resolution of guest requests and issues with the appropriate departments.
- Participates in staff scheduling, labor management, and forecasting activities.
- Conducts daily briefings with team members to prioritize tasks and gather feedback.
- Monitors team performance, offering real-time feedback and coaching.
- Ensures retail spaces and attractions are well-organized and stocked, complying with safety regulations.
- Assists in the recruitment and selection process for retail and attractions staff.
- Collaborates with department leaders to develop and implement action plans aimed at enhancing guest service and team engagement.
- Involved in performance management activities, including employee evaluations and conflict resolution.
- Maintains operational quality by ensuring excellent service, appropriate inventory levels, and equipment maintenance.
- Contributes to the development and implementation of safety programs in compliance with regulations.
- Adheres to all standard operating procedures relevant to the role.
Qualifications:
- High School diploma or GED required.
- At least 1 year of experience in a retail environment.
- Proficient in Microsoft Office and general software systems, particularly Excel, Word, and Outlook.
- Strong customer service, conflict resolution, and team-building skills.
- Fluent in both written and spoken English.
- Willingness to work a flexible schedule, including nights, weekends, and holidays.
Preferred Qualifications:
- Associate's degree or higher in hospitality or a related field.
- Experience in a leadership role within retail or hospitality.
- Previous experience in a large family resort or hotel setting.
Physical Requirements:
- Ability to lift up to 30 lbs.
- Capability to stand, sit, and walk for extended periods.
- Ability to bend, stretch, and twist as needed.
Equal Opportunity Employer: Great Wolf Lodge is committed to providing equal employment opportunities to all employees and applicants.